3 Replies Latest reply on Aug 22, 2009 9:55 PM by sammc007

    Hard disk moved to new machine, license no longer accepted

    Sam C McMillan

      I installed CS4 to my Macbook and activated it no problem. A few weeks later the Macbook was trashed due to spillage onto the keyboard. The good news is that it was covered by insurance, and also the hard disk was not affected. So I bought an identical replacement and moved the hard disk from the old one into the new one to save reinstalling everything etc.

       

      That has worked fine for everything except... now when I start up any of the CS4 products, the license checking process quite reasonably detects that this is not the same machine as it was originally installed on and tells me it's not licensed. Of course, I can't deactivate the license on the original machine as it's dead. Is there any way I can sort this out, or do I need to contact Adobe?