2 Replies Latest reply on Aug 6, 2009 4:02 PM by Techtronic

    Adobe Reader Update Fails

    ENormanS

      What's the correct procedure for updating Adobe Reader from 9.1.0.163 to Version 9.1.3?


       

       

      Upon attempting this update twice, an error message pops up that states,

       

      "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."


      Yet, the installed Version which I just got yesterday, August 5, 2009, is Version 9.1.0.163 and the Patch I downloaded today is AdbeRdrUpd913_all_incr.msp.


      NOTE: The first time I installed Version 9.1.0.163, Adobe placed the files in a folder labled Reader 9.0; I then uninstalled Adobe Reader, Created a folder labled Reader 9.1 and re-installed 9.1.0.163 into that folder.