5 Replies Latest reply on Aug 7, 2009 5:24 AM by jpm78738

    Failed Reader Install - AdbeRdr910_en_US.exe has encountered a problem

    jpm78738

      XP Home

      IE 8

      *.tmp files cleared

      Virus scan passed (Norton Antivirus)

       

      I'm trying to upgrade from Reader 8 to Reader 9 due to some PDF display issues in IE.  Immediately as soon as I start the install, I receive the error "AdbeRder910_en_US.exe has encountered a problem and needs to close".

       

      I tried uninstalling Reader 8 first, and that didn't work.

       

      I dug up a Reader 8 download & get a similar message.

       

      I now have no reader at all and I'm getting the same error across multiple versions.

       

      I reinstalled IE8, still have the problem.

       

      I've attached a couple of screen grabs of the error.