1 2 Previous Next 50 Replies Latest reply on Aug 21, 2009 8:36 AM by the_wine_snob

    Smartsound - Please insert the smartsound library CD ?

    Shrimpfarmer

      Hi to everyone here. This is my first post.

       

      I have recently purchased and installed Premier Elements 7 and everything appeared to go fine except that I got an error message when trying to register the smartsound bit. It told me I could skip registration and do it on their website later.

       

      When I try to use smartsound within PE7, I select the music I want (from that I own), and it then asks me to insert the smartsound library CD. I have put the PE7 disk back in the drive but it turns its nose up at that and refuses to load anything. I then have to cancel out.

       

      What am I missing here folks ?

        • 1. Re: Smartsound - Please insert the smartsound library CD ?
          Steve Grisetti Adobe Community Professional

          Double-check which file you have chosen.

           

          Make sure it's either Owned by Me or On My Computer.

           

          If you've selected an Owned by Me, you'll be selecting from the clips that came with the program. If the program is not finding it, insert the installation disk in your drive and select the option to Install Additional Content.

          1 person found this helpful
          • 2. Re: Smartsound - Please insert the smartsound library CD ?
            Shrimpfarmer Level 1

            I confirm the sound files I am trying to select are owned by me on my computer, but its still asking for the disk.

             

            I have inserted the original PE7 disk and run autoplay. In the menu thats displayed I see Install PE7, install PE7 templates, browse DVD, readme and install Acrobat reader.

             

            Clicking on install templates only offers to repair the template installation. If I select that it tells me its going to remove it from my system ?

             

            Reading the readme file  I see

             

             

            Installation Notes

            ......

            • If a subset of content is installed, all content must be uninstalled before additional content may be installed.

             

             

            Is this relevant ?

             

             

            On the DVD there is a smartsound folder with a setup launcher, and a Music installer Full Spectrum. I did try running these but its made no difference. I assume that with a normal install of PE7 smartsound just works? or is there a separate step you have to take in addition?

             

            Thanks for your help

             

             

            PS

             

            I have been trying to access the smartsound website for the last 2 days but it will not load. I searched Google to see if they are having any problems but could not see any info on this.

            • 3. Re: Smartsound - Please insert the smartsound library CD ?
              Steve Grisetti Adobe Community Professional

              I suppose it's possible SmartSound "thinks" you own the file, though you really don't.

               

              Do you get the same results if you choose other sound clips from Owned by Me?

               

              And which clip and style are you using? Maybe I could try it on my computer and see if I have any problems accessing it.

              1 person found this helpful
              • 4. Re: Smartsound - Please insert the smartsound library CD ?
                the_wine_snob Level 9

                Welcome to the forum.

                 

                As of 6:50AM AZT 08/07/09, SmartSound is up and running.

                 

                Let’s step through the SmartSound installation, to make sure that you have what you need. Please note that I also have SmartSound SonicFire Pro 4 and 5 (Scoring Edition). I also do not have PrE7, so my use in PrE4 and PrPro is via the free QuickTracks plug-in for Premiere. That is basically what is included in PrE7, though mine was a separate installation after the installation of both of my versions of Pr - Pro and Elements 4. Because of this, your folder hierarchy might differ from mine, but this will give you the basics.

                 

                SmartSound has up to three sets of components. The default installation is as follows:

                 

                C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc\

                This is the location for XP-Pro - Vista may differ. With the exception of the Sound Files folder, this location MUST stay the same and it cannot be moved. More on the Sound Files later.

                 

                In this hierarchy, you will have the following folders:

                 

                Encoding - .BLX, .ICO, .SDI files

                Exporters -

                Libraries - ._Master.ssdb, BLX, .ICO, .SDI files

                News -

                Previews - .MOV, .MP3

                Sound Files - .SDS (actual SmartSound sound files) *

                Sound Files Hits

                Sound Files Modified

                UpdatePacks

                 

                C:\Program Files\SmartSound Software: (note: might be different with the installation of QuickTracks for Premiere, when installed during the installation of PrE7)

                 

                Quicktracks

                Quicktracks for Premiere

                SonicFire Pro 4 **

                SonicFire Pro 5 **

                 

                Now, for some background. SmartSound comes in basically three "flavors" now. First, there is the QuickTracks. This is a plug-in for PrPro/PrE. It works from within the NLE program itself. Then, there are two versions of SonicFire Pro (a stand-alone program that is similar to QuickTracks, but offers so very much more in the way of power with the Strata Series (Multi-track music libraries). One is the ExpressTracks version, which is free with the purchase of any Strata Series disc., and the other is the full "Scoring Edition," which can be purchased separately, or upgraded free, if one has a registered copy of SonicFire Pro 3 - 4.

                 

                Please check that you have the proper folders, and that the ones in the first group listed have NOT been moved from the C:\Documents & Settings (or Vista equivalent) folder structure. All but the Sound Files folder MUST be there, and no place else.

                 

                * In the QuickTracks plug-in interface, launched via the New icon in PrE, you can use Tools to locate your Sound Files. On my laptop, I have them on a 2TB FW-800 external. On my workstation, they are located on my D:\ (Stock Media) drive. Before one moves the Sound Files, they must create the folder in the new location, and then in QuickTracks’ Tools, add that folder to the list. As that is where I want all installed Sound Files to be, I mark it as such in QuickTracks. Then, when one inserts a SmartSound library disc, or purchases from SmartSound, the Sound Files are located in this folder.

                 

                ** As mentioned, I have SonicFire Pro 4 & 5. These folders/programs will not appear if one has just installed the QuickTracks for Premiere plug-in, either manually, or automatically with the installation of PrE 7. These are totally separate programs and are NOT included in PrE7.

                 

                As Steve points out, there are a couple of variables, when searching for SmartSound music. Two basically show what one owns and has available. The first is the SmartSound music ON their computer. This will be .SDS files that have been downloaded from SmartSound, or copied over to the computer with the installation of the QuickTracks for Premiere plug-in (small library), or for a purchased SmartSound disc. The next is Music Owned by Me. This differs slightly from the first in that when you install a purchased SmartSound disc, you have the choice of loading the Library to the computer, but keeping the sound files on the DVD. You can use these just fine, but you will then need to insert that disc to do so. You have the Library installed, but the Sound Files have NOT been copied over. This is likely what has happened.

                 

                The third search function is for ALL SmartSound music. When one updates the Libraries from the SmartSound Web site, all Libraries are added to the program’s database. This allows one to search the entire SmartSound Library for the right music. One has preview files, to listen to a bit of this music. The biggest difference here is that one does not yet OWN this music. It is available for purchase from SmartSound. Much can be purchased as individual cuts, but some is only available for sale in the full disc version. All is available with a full disc purchase. It’s easy to become confused, if one is not careful when setting the search criteria.

                 

                Now, the questions to help you will be: have you purchased additional SmartSound music and installed it? Did you copy over the Sound Files from those discs?

                 

                Good luck,

                 

                Hunt

                • 5. Re: Smartsound - Please insert the smartsound library CD ?
                  the_wine_snob Level 9

                  As I was running long, and almost out of space above, I broke this off. It is basically a reiteration of the Libraries:

                   

                  When you install PrE7 w/ SmartSound, you get a small Library of music, both the Library files and the Sound Files.

                   

                  Also, you get Libraries (and previews) of what is available at the time that that PrE7 installer disc was created. When you update your Libraries from the SmartSound site, all new Libraries and previews are added to your system, though NOT the Sound Files.

                   

                  When you install a purchased SmartSound music disc, the Library Enablers are turned ON and the Sound Files CAN be copied over, or CAN be accessed from THAT disc.

                   

                  The Library files, along with their previews, exist to help you find music that you can then purchase. You do not have it on your system yet. Most can be purchased individually, and all can be purchased in the appropriate disc Library.

                   

                  Hope that this helps,

                   

                  Hunt

                  • 6. Re: Smartsound - Please insert the smartsound library CD ?
                    the_wine_snob Level 9

                    One last comment, and separate from the rest.

                     

                    Registration of SmartShound for Premiere (PrE7) is not required. However, it is a good idea for two reasons:

                     

                    1.) Notifications for updates for the QuickTracks for Premiere plug-in (what you get when you install PrE7) will be sent. This is a good idea.

                     

                    2.) Notifications for additions to the complete SmartSound library (note lack of capitalization, as this is the entire "library" of all SmartSound music) will be sent, along with notifications of any sales. There is one going on right now and it really makes purchasing additional SmartSound music much cheaper.

                     

                    I urge every user to register, as those notifications can get you updated programs and also save a ton of $ with the sales. SmartSound music is great, but not cheap.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Smartsound - Please insert the smartsound library CD ?
                      the_wine_snob Level 9
                      C:\Program Files\SmartSound Software: (note: might be different with the installation of QuickTracks for Premiere, when installed during the installation of PrE7)

                       

                      This is an addendum to my list of locations: This is where the actual program, QuickTracks for Premiere (the plug-in) is actually stored.

                       

                      Sorry for the omission of those details,

                       

                      Hunt

                      • 8. Re: Smartsound - Please insert the smartsound library CD ?
                        the_wine_snob Level 9

                        I've added some detail on SmartSound for information, with some questions specific to your situation. These are probably best viewed and followed, if you switch the View of this forum over to Threaded, from the normal Flattened View. You can do this by clicking on your Profile and in Options changing to Threaded View. You can always change this back to the more traditional, Flattened View.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Smartsound - Please insert the smartsound library CD ?
                          Shrimpfarmer Level 1

                          Thank you for your reply.

                           

                          OK

                           

                          I select smartsound

                          Click here to select music

                          Choose -  owned by me

                          Choose style - classical

                          Choose intensity - calm

                           

                          The above selections gives me a choice of 4 tracks all of which are shown as being from the 'Full spectrum 22k' library. I selected Bach guitar and in the information box it is showing Location mounted CD.

                           

                          I click select and thats when I get asked for the CD.

                          • 10. Re: Smartsound - Please insert the smartsound library CD ?
                            Shrimpfarmer Level 1

                            Wow thats a huge and detailed response, many thanks Hunt.  I will dig around in my Vista setup and see what folders etc I have.

                            • 11. Re: Smartsound - Please insert the smartsound library CD ?
                              Steve Grisetti Adobe Community Professional

                              I suspect it's an installation issue. This track opens up just fine on my computer!

                               

                              Did you register your SmartSound when you first launched it?

                               

                              You can also go to the screen that says Click Here to Select Music and, from the Tools drop-down, select Option.

                               

                              On the first screen, click the button that says Rebuild SmartSound Database.

                               

                              On the Libraries tab, ensure that Full Spectrum is listed as copied to drive.

                               

                              If so, go to C:/DOCUMENTS AND SETTINGS/ALL USERS/APPLICATION DATA/SMARTSOUND SOFTWARE and open the SOUND FILES folder. Is Bach Guitar listed there?

                              • 12. Re: Smartsound - Please insert the smartsound library CD ?
                                Shrimpfarmer Level 1

                                Ok once again thanks for your detailed explanation.

                                 

                                I found the first set of folders you mention e.g.

                                 

                                Encoding - .BLX, .ICO, .SDI files

                                Exporters -

                                Libraries - ._Master.ssdb, BLX, .ICO, .SDI files

                                News -

                                Previews - .MOV, .MP3

                                Sound Files - .SDS (actual SmartSound sound files) *

                                 

                                 

                                in C:\Program data\Smartsound software Inc.

                                 

                                Encoding has files

                                Exporters -

                                Libraries - Compiled libraries.sxl, Full spectrum 22k.sdx, Master

                                 

                                libraries.sxl, UserData.sxl

                                News -

                                Previews - 5 files which will play using VLC media player

                                Sound files - Nothing !!

                                 

                                So, I found those files but I do not know if they are in the right place

                                 

                                for a Vista 32bit system?

                                 

                                I also found

                                 

                                C:\program files\Smartsound software\

                                Quicktracks

                                Quicktracks for premier

                                 

                                I saw you mentioned that smartsound had tools for managing the tracks etc so I tried it again and chose

                                 

                                Tools

                                Options

                                Libraries

                                 

                                Under libraries it shows

                                 

                                Full spectrum 22K copied to drive NO

                                Online purchases 44k copied to drive YES

                                 

                                I certainly have not purchased any new sounds files as yet and according to the above I have not copied the music to my hard drive either.

                                 

                                The common smartsound folder is shown as C:\Program data\Smartsound software Inc\

                                • 13. Re: Smartsound - Please insert the smartsound library CD ?
                                  the_wine_snob Level 9

                                  The above selections gives me a choice of 4 tracks all of which are shown as being from the 'Full spectrum 22k' library. I selected Bach guitar and in the information box it is showing Location mounted CD.

                                   

                                  I click select and thats when I get asked for the CD.


                                  Thank you for the info. This indicates that either the SmartSound Full Spectrum 22k Sound Files are NOT installed on your system, or that QuickTracks does not know they are installed.

                                   

                                  Do a full-system search for "Bach Guitar 22k.sds." Is that file located on your system? If so, where? If not, look on your installation disk and use Windows Explorer to navigate around. As I do not have PrE7, or its installation disk, I can't really help much. However, as is usually the case with Adobe products, there will be a folder along the lines of "Goodies," though they may have dropped that term in favor of something, er more "professional." There might also be something like "Thrid Party," or maybe even a clearly visible "SmartSound" folder. I highly doubt that the files from Full Spectrum (I'll go and get all of the files in that Library for you) are compressed/archived in any way.

                                   

                                  When you find them, you'll want to copy them over to your system. Now, this is important. Open PrE7 and chose that New icon to launch SmartSound (unless it lauches differently in PrE7). At the very top of the GUI that comes up, you should see something like Tools>Options. Go to the Folders tab and open it. You should see the location that SmartSound will be looking to find the Sound Files. That will have a little "flag" icon next to it. My guess is that unless you have changed something, it will be the C:\Documents & Settings\\\\Sound Files folder. Check this out. If so, then with Windows Explorer, Copy all of the .SDS files to that folder.

                                   

                                  At this point, I'd go back to Tools>Options and first open the Libraries tab. Check that Full Spectrum is there. Then, go to the Migration tab (unless things have changed with PrE7) and do Search Hard Drives. This will track down every .SDS file on your system. Sometimes, this process takes a while, depending on the size and speed of one's system. If the .SDS files had not been "registered" before, and it does not sound as though they were, it will now update your Libraries and the database.

                                   

                                  Now, you should have all of your .SDS files where they belong. If there are other Libraries that are included on the PrE7 installation disk, copy all of the .SDS files to the Sound Files folder too. If you find more than Full Spectrum, do this before you do the Migrate operation, so you do not have to repeat this process. With about 8TB of storage on my workstation, even with a fast system, Migrate takes about 1/2 hour to complete the survey.

                                   

                                  If you have any problems, do not hesitate to furnish details and ask. I'll do what I can. It might also prove useful if someone could look on their PrE7 installation disk and help us find the SmartSound .SDS files on it. I wish I could help, but just do not have that program, so I'm guessing and flying blind here.

                                   

                                  Good luck,

                                   

                                  Hunt

                                  • 14. Re: Smartsound - Please insert the smartsound library CD ?
                                    Shrimpfarmer Level 1

                                    I couldn't register smartsound when I installed it as I got an error message. I couldnt access the smartsound website either at that time but my internet connection was working. As of 17:16hrs GMT I still cant access their website.

                                     

                                    I tried rebuilding the database but still no luck

                                     

                                    Full spectrum is NOT copied to my drive so thats probably my problem. If only I could work out how to copy it from the PE7 installation disk. There is a program there called Music installer Full Spectrum 22k. When I run that I get the install screen saying this will install smartsound Full spectrum on your computer, click next... then it does a bunch of stuff but its too fast to see where its putting stuff !

                                    • 15. Re: Smartsound - Please insert the smartsound library CD ?
                                      the_wine_snob Level 9
                                      The common smartsound folder is shown as C:\Program data\Smartsound software Inc\

                                       

                                      My guess would be that you have Vista (or an OS later than XP-Pro SP3), and this is NOW the proper location for the necessary SmartSound Libraries, Enablers and the "missing" Sound Files.

                                       

                                      In my most recent previous post, I gave some instructions for hopefully getting the .SDS files from the PrE7 installation disk to the \\\\\Sound Files folder. Finding them on the installation disk might be the hardest part. I'd also do the search of the system with Windows Explorer>Seach, just to make sure that they did not get installed elsewhere. There is no need for them to be in more than one place.

                                       

                                      Online purchases 44k copied to drive YES

                                       

                                      I certainly have not purchased any new sounds files as yet and according to the above I have not copied the music to my hard drive either.

                                       

                                      This is a guess: it is likely that upon the installation of the QuickTracks for Premiere (PrE7), you got a "bonus" cut, or two. I do not have a list (nor a way to get one) of just which Libraries and which cuts are "included" in PrE7. In my old Pinnacle (which had QuickTracks with the install) and my CyberLink PowerDirector (same included in installation), there were about a dozen cuts. Seems that one was the entire Full Spectrum Library, plus a few cuts from other Libraries. It's worth noting that with all of the many SmartSound Libraries (the music discs), there can be some overlaop. I have maybe a dozen cuts (out of 1800+) that appear in several Libraries.

                                       

                                      Also note: there are basically three "levels" of music offered by SmartSound: 22k, 44k and 48k (Strata Series Multi-Track music). Some discs will contain more than one level for that particular Library and your QuickTracks will get all of the proper Libraries. Some of the 22k/44k discs will let you only upload the 22k version, unless you have an "unlock key," which you purchased from SmartSound. You can install both versions with no problem.

                                       

                                      Now, with the Strata Series, things get a bit complicated. Going back a bit, they came with the 44k/48k Libraries and Sound Files. QuickTracks can only work with the 44k version (and the 22k versions on other SmartSound discs), and NOT the 48k versions. That is the domain of SonicFire Pro 5. As of about 1 year ago, SmartSound ceased including the 44k versions on their newer Strata Series discs. That means that one will need SonicFire Pro to use any of that music. This change in policy was not documented. I had to contact SmartSound and inquire as to where my 44k versions were - oh, they are no longer included. In my case, that's not THAT big a deal, as I have SonicFire Pro 4 & 5 too. Remember, however, from my previous post, SonicFire Pro is a stand-alone program and NOT a plug-in. That means that I (and anybody else) cannot access some of the newer Strata Series music from within PrPro/PrE. As it is only 48k, one has to use SonicFire Pro to use it. The Strata Series discs, that are 48k ONLY, are not marked as such. Last order, I got 8 Strata Series discs. Three must have been older, as they had both the 44k and the 48k material. Five were 48k ONLY. I've asked that they put a "star," or something to let one know which Strata Series contain both, so that those can be used in QuickTracks, but I have not seen that yet.

                                       

                                      Good luck,

                                       

                                      Hunt

                                      • 16. Re: Smartsound - Please insert the smartsound library CD ?
                                        Shrimpfarmer Level 1

                                        Thank you hunt.

                                         

                                        I searched my computer for Bach Guitar 22k.sds - not found. searching *.sds finds nothing either,

                                         

                                        I have looked on the PE7 installation disk and there is a Smartsounds folder. There are no .sds files at all.  There is an ominous Data1 cabinet file which is where I suspect they may be lurking.....

                                         

                                        I have no idea how to look inside this file,

                                         

                                         

                                        • 17. Re: Smartsound - Please insert the smartsound library CD ?
                                          Steve Grisetti Adobe Community Professional

                                          I would expect these clips will be available once you register the software.

                                           

                                          I'm not sure why you're having trouble getting to the site. I've visited it several times this morning, in doing research for this discussion.

                                          • 18. Re: Smartsound - Please insert the smartsound library CD ?
                                            the_wine_snob Level 9
                                            I couldn't register smartsound when I installed it as I got an error message. I couldnt access the smartsound website either at that time but my internet connection was working. As of 17:16hrs GMT I still cant access their website.

                                             

                                            Some setting, or pop-up blocker, is blocking access to the site from your browser. I'd check into that. There is Flash on the site, so the latest version of Adobe Flash Player might be needed. It's free from Adobe's site. I do not recall any DirectX, or Java on the site, but there could be some DirectX script that is needed. If your browser is set to the top level of security, this could well be blocked. I also do not recall any cookies from SmartSound, but that could be an issue too. You may have to set your browser's security level lower, and allow cookies (SmartSound will NOT install any tracking cookies, only ones that would be required by their site and they WILL be benign.). Still, you should be a message from your browser about "blocked content," or from your AV, or pop-up blocker about the same. I just checked again, 9:39AM AZT, and the site was functioning perfectly for me on IE7 with moderate security, StopZilla (pop-up blocker) and Norton's latest AV program. I do not ever recall having to "un-blacklist" SmartSound from any of these, but that could have been years and years ago.

                                             

                                            Full spectrum is NOT copied to my drive so thats probably my problem. If only I could work out how to copy it from the PE7 installation disk. There is a program there called Music installer Full Spectrum 22k. When I run that I get the install screen saying this will install smartsound Full spectrum on your computer, click next... then it does a bunch of stuff but its too fast to see where its putting stuff !

                                             

                                            There are basically two operations, when installing SmartSound music:

                                             

                                            1.) the installation and registering of the Libraries and Enablers, and

                                             

                                            2.) the copying of the Sound Files.

                                             

                                            This normally happens in one fell swoop, though there will be a dialog screen, asking if you wish to Copy the Sound Files, which will be located in the folder that you told SmartSound to add your Sound Files (see earlier post). It sounds like you are only getting part #1 of that two-step process and not part #2. Still, if you manually copy over the .SDS files to the Sound Files folder, you will have done part #2. Part #1 must be done by the installer (well, you can do it manually, but it's best not to go into that now - besides you seem to be getting that part done correctly).

                                             

                                            Good luck,

                                             

                                            Hunt

                                            • 19. Re: Smartsound - Please insert the smartsound library CD ?
                                              the_wine_snob Level 9

                                              Here is a look at Full Spectrum:

                                               

                                              Full_Spectrum.jpg

                                               

                                              Now, I do not know if all are available with PrE7. I have that full disc, so maybe I have more available. It's a pretty large Library, and I do not remember that many cuts coming with Pinnacle (years, and years ago), or CyberLink PowerDirector (much more recent).

                                               

                                              As I have so much of the SmartSound material, there is really no way that I can verify what came from where.

                                               

                                              Good luck,

                                               

                                              Hunt

                                              • 20. Re: Smartsound - Please insert the smartsound library CD ?
                                                the_wine_snob Level 9
                                                I would expect these clips will be available once you register the software.

                                                 

                                                Steve, you could be correct about this. Since I registered from my Pinnacle a decade ago, I have been registered all along. With every software purchase, I have either been automatically registered, or have filled in the form immediately, just to make sure. I cannot say what might now be required for access to the music.

                                                 

                                                I'm not sure why you're having trouble getting to the site. I've visited it several times this morning, in doing research for this discussion.

                                                 

                                                This has got to be a browser issue with ShrimpFarmer, and is possibly a security setting. As www.smartsound.com is as clean a site as it can be (all certificates are up to date as of this AM - I checked), I cannot imagine what the problem is, but would say browser, or ISP. Regardless, one should be able to get past any firewall on their own end.

                                                 

                                                As I have oft stated, registration is a very good thing with SmartSound and I highly recommend it for all. The notifications of the "sales," alone, are worth the time.

                                                 

                                                Would it be possible for you to check your PrE7 installation disk, to help ShrimpFarmer out with the location of the .SDS files? I would, if I could, but do not have PrE7.

                                                 

                                                With the location of those files, I think I can step him through the manual install. Now, if there is any sort of "activation," that comes with registration, then the browser issue would still need to be solved first.

                                                 

                                                Thanks,

                                                 

                                                Hunt

                                                • 21. Re: Smartsound - Please insert the smartsound library CD ?
                                                  Shrimpfarmer Level 1

                                                  Hunt

                                                   

                                                  Now your torturing me......     If I could see just one file on my system I would feel cheerful

                                                   

                                                  I still cant access smartsound's website and I have tried three different machines. I dont have my security settings very high so I don't know what the issue is, maybe its our narrow roads in the UK

                                                   

                                                  I think I will try installing it on a different machine and see if that cures my woes. But I wont try that until I can be sure of reaching smartsound over the internet for registration.

                                                   

                                                  If anyone else is in the uk reading this please see if you can access smartsound because I can't and if its my machine letting me down I want to know about it

                                                  • 22. Re: Smartsound - Please insert the smartsound library CD ?
                                                    the_wine_snob Level 9
                                                    I have looked on the PE7 installation disk and there is a Smartsounds folder. There are no .sds files at all.  There is an ominous Data1 cabinet file which is where I suspect they may be lurking.....

                                                     

                                                    Well, that probably blows my "not archived" theory. Yes, that .CAB file is probably the repository for the .SDS files. Sorry about that, but I had no way to check from my end.

                                                     

                                                    Now, once you do get your browser to get to the SmartSound site, I'd go to the Support area. There are several FAQ's on installation, and might well be one that will cover your issue. I'll go check this out and get a link to anything that I think might help. Next, the TS at SmartSound is very, very good. They respond quickly (most often before close of business, PDT now), but definitely within a few days with more involved technical questions. They are not that large a company, and TS is/was still handled in CA/USA. The people are very nice, knowledgable and helpful. They love what they do and help users in any way possible. One of the best, with which I have recently dealt.

                                                     

                                                    Back with more from their site,

                                                     

                                                    Hunt

                                                    • 24. Re: Smartsound - Please insert the smartsound library CD ?
                                                      Shrimpfarmer Level 1

                                                      Many thanks for your efforts in trying to help me solve this little problem.  I will keep trying their website. I remember using smartsound many moons ago on another computer. That was when I could not afford to buy anything, now I am retired I can buy what I like. Guess what, there is nothing I want !!!!    Except some smartsound music to compliment my hobby

                                                      • 25. Re: Smartsound - Please insert the smartsound library CD ?
                                                        Shrimpfarmer Level 1

                                                        No I cant get there either. I have never experienced anything like this before where other people can access a site but I can't. Is it me do you think ? Maybe I am slowly being erased from the world wide web?  The thought is just too painful to contemplate..........

                                                        • 26. Re: Smartsound - Please insert the smartsound library CD ?
                                                          the_wine_snob Level 9
                                                          I still cant access smartsound's website and I have tried three different machines. I dont have my security settings very high so I don't know what the issue is, maybe its our narrow roads in the UK

                                                           

                                                          Or maybe it's the side of the road, that you drive on? I'll bet that your Internet connection is lost on one of those lovely little mews in Knightsbridge, or Mayfair...

                                                           

                                                           

                                                           

                                                          I do not have an answer, re the Web site. That is an odd one. If you tried on three machines with no luck, it almost has to be an ISP issue. Maybe Paul_LS, also in the UK, will stop by this thread and add something about accessing the Web site from the UK.

                                                           

                                                          In the meantime, I e-mailed SmartSound Support, asked some questions and gave them the link to this thread.

                                                           

                                                          One "fall-back" is that SmartSound has the QuickTracks for PrPro plug-in available for download. It was fairly recently updated. I know that this will work in PrE (at least up through version 4), but that there are a few steps to point it correctly to PrE, as it wants to see PrPro. Before I suggest this route, I'd like to hear from SmartSound, as you should have everything that you need already installed and I do not want you to fritz that up in any way. I also do not know how well that QT plug-in will interface with PrE7, especially as it has the QT's plug-in already included and installed. Still, we'll keep this in the back of our minds, pending comments from SmartSound TS. As this is Friday, let's wait patiently and see what comes about by early next week.

                                                           

                                                          Good luck, and let's wait to hear,

                                                           

                                                          Hunt

                                                           

                                                          PS from reports that I have been getting from my friends in the UK, the weather, at least in London, has been about what we've been having in Phoenix, AZ/USA. The big difference is we have monster air conditioning systems here - stay cool.

                                                          • 27. Re: Smartsound - Please insert the smartsound library CD ?
                                                            the_wine_snob Level 9
                                                            No I cant get there either. I have never experienced anything like this before where other people can access a site but I can't. Is it me do you think ?

                                                             

                                                            I believe that the Adobe servers are in the US, and you can access this forum just fine, so it should not be a continental thing.

                                                             

                                                            I'd ring up my ISP and inquire, giving them the URL: www.smartsound.com

                                                             

                                                            I'd ask if there is some issue with that domain. It could be that they have it blocked for some reason. As SmartSound neither sends out spam, or anything of that sort (though there are notifications to registered users), there should be no reason for them to be blocked. Still, things can happen and they may have been placed on some "blacklist," accidently. Your ISP should be able to tell you in a heartbeat and then open up the portal, or whatever, for you to also make contact via the Web.

                                                             

                                                            This is an odd one indeed. Since it's not your browser, it HAS to be your ISP.

                                                             

                                                            Good luck, and thanks for all of your help in solving this issue. I'm such a fan of the SmartSound music and their software, that I would hate to be without it. I'm using it right now to score a DVD-9 production.

                                                             

                                                            Hunt

                                                            • 28. Re: Smartsound - Please insert the smartsound library CD ?
                                                              Shrimpfarmer Level 1

                                                              Many thanks for emailing their support for me that's good of you. 

                                                               

                                                              Yes the weather has been real nice of late. I dont have the benefit of your air conditioning but make do with a 'swamp cooler'. Sometimes they work and at others they raise the humidity to Rain forest proportions.

                                                               

                                                              I will keep trying the website, and raise it with my ISP (TalkTalk). I will also ask my neighbour to try them, he is on a different ISP I think.

                                                               

                                                              Cheers

                                                               

                                                              Ken

                                                              • 29. Re: Smartsound - Please insert the smartsound library CD ?
                                                                Shrimpfarmer Level 1

                                                                Ok

                                                                 

                                                                A quick trip next door and that shows that there is NOTHING wrong with the connection to the smartsound website and the problem is firmly with my setup or ISP. Further research is need and I will report back.

                                                                 

                                                                For others who may come across the same issue, my ISP is TalkTalk in the UK.  

                                                                • 30. Re: Smartsound - Please insert the smartsound library CD ?
                                                                  the_wine_snob Level 9
                                                                  I will keep trying the website, and raise it with my ISP (TalkTalk). I will also ask my neighbour to try them, he is on a different ISP I think.

                                                                   

                                                                  That would be a good thing to try. There has to be an issue with the ISP. When you discuss this with them, ask their TS staff to try that URL, and report back to you. From their console, if there is an issue, they should be able to quickly track it down and help. I've never heard of such, but then have to admit that I've only had about 3 ISP's over the last 20 years. Each was a high-speed commercial account for my business, so my experience is pretty limited, as to what is out there.

                                                                   

                                                                  As for contacting SmartSound, I've done that on two other threads, when I came up against something that I just could not help with. In each case, I learned a bit new along the way. I've had to contact them over the years, and each time, it has been great. That is one of the reasons that I tout their products - I can also tout their service as well. In one of the instances, a TS rep even joined in the thread, to share info. That was very, very helpful and showed how much they care about support. I cannot say enough nice things about them.

                                                                   

                                                                  As for the swamp coolers, I know them. We lived 20 years in Colorado with only a whole-house unit and no AC. Only wished for one two nights, as I recall. Here, they are very effective, much of the year. However, in the Summer, a monsoon pattern sets up and the humidity precludes their use then. I use similar in the form of a misting system on my decks and patios. Most of the time, they are great. When the humidity comes up, however, it's like a foggy night on the Thames. I, my Bulldogs and my computer get wet and I can't even see the monitor! Then, I go inside to the workstation and bring the dogs in with me, until the humidity drops back to normal here.

                                                                   

                                                                  We're gonna' get this sorted out, so you can start using your SmartSound. I won't mention their currnet sale right now, as I do not want to temp you into buying something that you can't use - yet.

                                                                   

                                                                  Good luck,

                                                                   

                                                                  Hunt

                                                                  • 31. Re: Smartsound - Please insert the smartsound library CD ?
                                                                    Shrimpfarmer Level 1

                                                                    Eureka !

                                                                     

                                                                    I can now connect to www.smartsound.com ..... but not with my normal ISP, I am currently using my mobile broadband dongle and thats allowing me to get to their website just fine.  So, now I will try again to register the sogtware and let you know how I get on.

                                                                     

                                                                    Fingers crossed ....

                                                                    • 32. Re: Smartsound - Please insert the smartsound library CD ?
                                                                      the_wine_snob Level 9

                                                                      Well, as they say in the Guinness commercials (at least the ones in the US) "Brilliant!"

                                                                       

                                                                      Looks like the ISP is the issue. I'd have a "talk-talk" with Talktalk...

                                                                       

                                                                      Now, let's hope that with registration, things begin to unlock for you. As Steve Grisetti mentioned earlier, that could be the key. He uses SmartSound with PrE7, so I will certainly defer to his judgement.

                                                                       

                                                                      If things do not fall into place, you at least have access to the SmartSound FAQ's and Knowledgebase, plus support. I'd read around a bit first. Though I refreshed my memory on those two areas, I have to admit that I saw nothing specific to PrE7. What I did find was not something that I felt could help with your particular situation, but could have missed it, big-time.

                                                                       

                                                                      If you do need to go further, from Support, look for Contact Support. First, read any links, that will appear above the e-mail form. If not helped, then e-mail them too. It will be much better for you to make contact with them, as there might be questions that they will have, that I could not answer. As I said, they are quick, but we're about to go into the weekend, so they might not get to it until early next week. They will likely have you step through some operations, and ask for locations, etc. Again,you can then do this directly, where I'd have to come back, ask, then go back to them. All I did was mention the gist of your problem and point them to this thread.

                                                                       

                                                                      Good luck, and please report what you find out, as it will educate me, and likely help another later on,

                                                                       

                                                                      Hunt

                                                                      • 33. Re: Smartsound - Please insert the smartsound library CD ?
                                                                        Shrimpfarmer Level 1

                                                                        Bummer !

                                                                         

                                                                        No better I am afraid. I went through the registration process and that all worked fine this time. However, still no music available. I managed to connect with PE7 and download 3 updates for Smartsound but they have not made any difference either.

                                                                         

                                                                        I cannot even play the previews which it states are playing over the web.  I am off for a bit of a sulk now. I will return to thr frey again later when curiosity gets the better of me again.

                                                                         

                                                                        I will follow your advice and make contact with their customer support. One other thing I will try is installing the smartsound software onto a windows XP machine. If I can see the files there then I can copy them across as your described.

                                                                         

                                                                        I am not losing hope

                                                                         

                                                                        Enjoy your weekend and thanks for the help so far, its appreciated.

                                                                         

                                                                        Ken

                                                                        • 34. Re: Smartsound - Please insert the smartsound library CD ?
                                                                          the_wine_snob Level 9
                                                                          No better I am afraid. I went through the registration process and that all worked fine this time. However, still no music available. I managed to connect with PE7 and download 3 updates for Smartsound but they have not made any difference either.

                                                                           

                                                                          I was hoping that we had that missing link.

                                                                           

                                                                          The "updates" that you got were most likely the updates for their Library content - the music that had been released after the QuickTracks version in PrE7 was written. That is a good sign.

                                                                           

                                                                          I cannot even play the previews which it states are playing over the web.  I am off for a bit of a sulk now. I will return to thr frey again later when curiosity gets the better of me again.

                                                                           

                                                                          This puzzles me. The "previews" should install with the Library updates. When you get a moment, go to QuickTracks and include all search parameters. This should bring up all of the various Libraries on SmartSound, plus the ones that you should have on your computer. On my older copy of QT it's "All" in the upper-left Find Music pane. In SonicFire Pro, there are checkboxes, and I seem to recall Steve G. mentioning checkboxes. What you want is to see all SmartSound music on the Web (their site). What I want you to do is find some cuts that have a little "speaker" icon. Your cuts (if you only had them) should have a little "folder icon with a flag." I want you to Dbl-click on one that you are not supposed to have to see if it previews/plays. If not, then something else is involved. Won't give us direct answers, but will tell us if your installation of QT's is messed up even more.

                                                                           

                                                                          I'd guess that you could get that Guinness down at the "Original Running Footman," about now. Sounds like you could use it.

                                                                           

                                                                          Good luck, and have a pint for me - no, make that a half-pint, as it's still well before "beer-thirty" in the Western US.

                                                                           

                                                                           

                                                                           

                                                                          Hunt

                                                                          • 35. Re: Smartsound - Please insert the smartsound library CD ?
                                                                            Shrimpfarmer Level 1

                                                                            Hello Hunt

                                                                             

                                                                            Can you see that I am

                                                                             

                                                                             

                                                                            Thats because my latest effort worked !    I installed the sound files onto a Windows XP laptop and hey presto there they were all neatly unpacked and winking at me seductively.   I told you I was loosing it

                                                                             

                                                                            Anyway, thanks to you telling me where to put them they are now installed on my Vista editing machine and I have just created my first track!  I love it. I will now have a play to see if I can get the previews to work over the web.

                                                                             

                                                                            All the best

                                                                             

                                                                            Ken

                                                                             

                                                                             

                                                                            Just checked and the web previews work now also !!!!!   It looks like I am in business. What was that about special offers ???

                                                                            • 36. Re: Smartsound - Please insert the smartsound library CD ?
                                                                              SmartSound_Frank

                                                                              Hello,

                                                                               

                                                                              First of all thank you for using SmartSound Software and thank you Hunt for all of the assistance you give on numerous forums!

                                                                               

                                                                              You are correct that the Full spectrum 22k.exe file will install the SmartSound music that was included with Premiere Elements 7.  It appears that the music from this installer is not actually being decompressed and copied into the proper folder.  Usually this is caused by restricted permissions on the destination folder, i.e. not using an administrator account.  Can you verify that your account is set as the administrator?

                                                                               

                                                                              If the sound files do not exist in the C:\ProgramData\SmartSound Software Inc\Sound Files folder, that would be the problem.  Try first logging in as the administrator (don't open Premiere Elements yet) and running the Full Spectrum 22k.exe file again by right-clicking it and selecting "Run as Administrator".  Once it has completed, check the Sound Files folder and see if the files are there.  If so, then open up Premiere Elements and see if you can access the files through Quicktracks.

                                                                               

                                                                              Let me know how it goes, as soon as we get the sound files in their proper location with the proper permissions, everything should be good to go.

                                                                               

                                                                              Regards,

                                                                              Frank

                                                                               

                                                                              SmartSound Software Tech Support

                                                                              support@smartsound.com

                                                                              www.smartsound.com

                                                                              • 37. Re: Smartsound - Please insert the smartsound library CD ?
                                                                                Shrimpfarmer Level 1

                                                                                Hi Frank

                                                                                 

                                                                                Try first logging in as the administrator (don't open Premiere Elements yet) and running the Full Spectrum 22k.exe file again by right-clicking it and selecting "Run as Administrator".  Once it has completed, check the Sound Files folder and see if the files are there. 

                                                                                Before I did this I removed the sound files I had copied from my XP laptop as described above.  Then I ran the instalation file as administrator and watched it complete. One thing I noticed was how quick it was in comparison to watching it install on my netbook, but then again maybe thats a processor thing?

                                                                                 

                                                                                Anyhow, sorry but  the soundfiles were not copied to the folder.

                                                                                • 38. Re: Smartsound - Please insert the smartsound library CD ?
                                                                                  the_wine_snob Level 9

                                                                                  Frank,

                                                                                   

                                                                                  Thank you for taking the time to respond.

                                                                                   

                                                                                  I had not even condidered the Administrator aspect, though it's a common problem with other programs' installations and even running some of the Adobe programs, themselves.

                                                                                   

                                                                                  I hope that this will cure ShrimpFarmer's problems, and that he can get to using his SmartSound plug-in, especially as your current "sale" draws to a close!

                                                                                   

                                                                                  I was concerned that I was missing something relative to the version of SmartSound, that he had - PrE 7. Now, you've given me something to tuck away in my "bag of tricks."

                                                                                   

                                                                                  Greatly appreciated and have a wonderful weekend,

                                                                                   

                                                                                  Hunt

                                                                                  • 39. Re: Smartsound - Please insert the smartsound library CD ?
                                                                                    Shrimpfarmer Level 1

                                                                                    Ok further to the above.....

                                                                                     

                                                                                    Apologies but the files were copied to my computer but they were placed in

                                                                                     

                                                                                    C:\programdata\COMPANY_NAME\Soundfiles

                                                                                     

                                                                                    I have to apologise to Hunt as when I searched my computer before these files were not found yet I suspect they were there all along. My account is the administrator account, however the first few times I ran the installer I did not run as administrator.

                                                                                     

                                                                                    There is something wrong with my search function in Vista, not that I am asking for anyone to help me solve that issue. I used to be into flight simulation and I remember deactivating some services to eak out extra performance. I need to go back and reset those I think. Maybe it was that that was causing my problems. if so apologies.

                                                                                     

                                                                                    Anyhow, now I know where its storing the files. My question is will I be able to install additional files ok if I buy more tracks? Is there a way to make sure they are installed into the right folder next time.

                                                                                     

                                                                                    best regards

                                                                                     

                                                                                    ken

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