8 Replies Latest reply on Jul 22, 2009 11:03 PM by Peter Grainge

    Index entries on Safari

    yellowdogdem
      I upgraded from RoboHelp 5x and opened an existing RoboHelp project (webhelp) that needs to run on Safari and Firefox. My index entries display correctly on Firefox. In Safari, however, entries that are associated with more than one topic are not displayed. (When you click the entry, nothing happens.) Can anyone tell me how to fix this?
        • 1. Re: Index entries on Safari
          amp100s

          I just stumbled onto this. Wow, here it is a whole year later, and I'm using RoboHelp 8 and having the same problem this person had. Yikes! Seriously, Adobe?

          • 2. Re: Index entries on Safari
            Peter Grainge Adobe Community Professional (Moderator)

            I just used the latest Safari to open one of the sample projects that came with RH7 and the index is working fine, seriously amp100s.

             


            See www.grainge.org for RoboHelp and Authoring tips

            • 3. Re: Index entries on Safari
              amp100s Level 1

              Yay! A response! :-)

               

              I finally dug around and saw another post that suggested that same thing (to look at a sample project). So okay, it's obviously my files. But no matter what options I choose (on WebHelp), including removing Mark of the Web, W3C, whatever, everything I do has the same problems. The files I created brand new in RoboHelp 8 have the problem. The files that I created in RoboHelp 5X and then upgraded to RoboHelp 8 have the problem.

               

              I'm tearing my hair out trying to figure out what causes this. Any other suggestions on where to look?

              • 4. Re: Index entries on Safari
                Peter Grainge Adobe Community Professional (Moderator)

                Project upgraded from 7 to 8 works.

                 

                Project created in 8 works.

                 

                Are you on the latest version of Safari?

                 


                See www.grainge.org for RoboHelp and Authoring tips

                • 5. Re: Index entries on Safari
                  amp100s Level 1

                  Yes. And I've having the same issue with Chrome. And I'm having different issues with Opera, which won't even let you double-click a folder in the TOC to open it, and when you search for a term, it does nothing.

                  • 6. Re: Index entries on Safari
                    Peter Grainge Adobe Community Professional (Moderator)

                    SAFARI

                     

                    I just spotted I missed an important point in your first post, the problem is only with index entries having more than one topic. I get the same problem testing that so report it as a bug.

                     

                    The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.

                     

                    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

                     

                    CHROME AND OPERA

                     

                    These are not supported browsers. Follow the same link and create a feature request.

                     


                    See www.grainge.org for RoboHelp and Authoring tips

                    • 7. Re: Index entries on Safari
                      amp100s Level 1

                      Aha! I'm not crazy after all! (such a relief!) :-D

                       

                      But it's really disappointing because I thought RoboHelp 8 was supposed to have enhanced browser compatibility--and they still haven't figured out how to work with Safari (so it doesn't have a buggy index)? That really surprises me. Not trying to put blame anywhere...but it's still really surprising.

                       

                      I have a feeling that the workaround to this is going to be to render two versions: One Pure HTML and one full-featured DHTML. Then direct the FF and IE users to the full-featured DHTML version, and direct everyone else to the Pure HTML version. I thought this was supposed to work with RoboHelp's own "degradation" process--but I guess it's, unfortunately, trying to give them a better experience, and not recognizing when it's not working. It's a shame RoboHelp can't let you bypass that and manually set it (for example, setting some kind of rule to display DHTML on IE and FF, and displaying Pure HTML on anything else).

                       

                      I'll definitely vote for these issues. Thank you for your help!

                      • 8. Re: Index entries on Safari
                        Peter Grainge Adobe Community Professional (Moderator)

                        Is your software entirely without bugs?

                         

                        Don't forget to submit a bug report.

                         


                        See www.grainge.org for RoboHelp and Authoring tips