When selecting the application to record, select resolution size and application, and then press "Snap to Fit". This might help.
Also, update to the current version of Captivate3. If all else fails, try reinstalling Captivate.
Thank you for the suggestions.
I have been selecting "Snap to Fit" already, and I've tried using a custom size, preset size or letting it choose its own size based on the window size of my application. Nothing makes any difference.
I had updated it already, but I uninstalled, rebooted, turned off all of Norton and re-installed. Re-updated. Same scenario. Capture, save, one blank screen.
Any other ideas?
I tried installing Captivate on my other computer, and it works just fine on that!
The other computer is supposed to be an exact duplicate of my main computer (I use it so I can meet deadlines when my main computer goes down). The only difference is the monitor is a standard CRT type, vs. the flat screen, wide screen LCD monitor on my main computer. I also don't have the same version of Norton installed. The second computer is a desktop, and my main computer is a laptop.
Welcome to our community, Margaret
Sorry, can't resist seeing the humor here. You say both machines are supposed to be duplicates. But one is a laptop and the other is a desktop. That in and of itself presents a "Black and White" situation. Then there is the Monitor and Video card setup. And finally, the mention of two different versions of Anti-virus.
So is Captivate failing on the Desktop or the Laptop?
Well, you're right. They're not duplicates. What I really meant is that they have the same software and same OS installed. XP Pro SP3 Except for the Norton version, which is another story.
Anyway, Captivate is failing on the laptop.
Is that a known issue? I didn't find any documentation about it.
Thanks for your help,
I am assuming that your laptop doesn't have a large enough video card or RAM to handle Captivate as it is rather resource-intensive when capturing.
Hardware stuff is a little over my head, but the laptop is newer than the desktop. Here are the details:
Intel Core2Duo CPU T7300 @ 2.0 GHz
1.18 GHz, 2.00 GB of RAM
Video card: NVIDIA GeForce 8400GS
Intel Celeron CPU 2.53GHz
2.53 GHz, 0.99 GB of RAM
Video card: NVIDIA GeForce FX 5200
Can you tell me from that if what you suspect is true? Is it the GHz thing? Desktop seems to have more of that, but the laptop has more RAM and a newer video card.
Thanks again for your help!
Hmm, the laptop seems to be more powerful, minus the small Ghz...I'm baffled. I suppose you have to use Captivate on your desktop...?
It does not work from scratch in "single-mode" (just demonstration). Does not work from scratch in multi-mode either.
The only time it DOES work is once I've gotten my one blank slide. Then I can hit the Record button, choose to record slides and insert after the selected slide (or the last slide, since there's only one), and re-record everything.
However, the new recording is very buggy. I don't get the automatic captions and the mouse-clicks are WAY off, clicking hundreds of pixels away from where I actually clicked.
Workaround would be great!
Has anyone found out why this is happening? I used captivate one month ago on my laptop and it worked perfectly and today, the SAME exact thing is happening to me. No matter what settings I choose, or what I record, I get one blank slide. I cannot figure it out! It worked fine a month ago!
Which version of Captivate are you in?