0 Replies Latest reply on Aug 12, 2009 12:53 PM by richjones98

    Reader 9.1.3 updated crashes Reader when you open it

    richjones98 Level 1

      I pushed out the Reader 9.1.3 update msp file to a bunch of computers.  On some users computers, they get the following events in their event log.  does anyone know what this means or how to fix it?  I'm sure if I delete their profile and recreate it they will be fine, but what does all this mean?  did I do something wrong or do i have some bad software loads?

       

      Event Type: Error
      Event Source: Application Error
      Event Category: None
      Event ID: 1000
      Date:  8/12/2009
      Time:  3:46:22 PM
      User:  N/A
      Computer: computerName
      Description:
      Faulting application acrord32.exe, version 9.1.0.163, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x000046b4.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 41 70 70 6c 69 63 61 74   Applicat
      0008: 69 6f 6e 20 46 61 69 6c   ion Fail
      0010: 75 72 65 20 20 61 63 72   ure  acr
      0018: 6f 72 64 33 32 2e 65 78   ord32.ex
      0020: 65 20 39 2e 31 2e 30 2e   e 9.1.0.
      0028: 31 36 33 20 69 6e 20 6d   163 in m
      0030: 73 76 63 72 38 30 2e 64   svcr80.d
      0038: 6c 6c 20 38 2e 30 2e 35   ll 8.0.5
      0040: 30 37 32 37 2e 37 36 32   0727.762
      0048: 20 61 74 20 6f 66 66 73    at offs
      0050: 65 74 20 30 30 30 30 34   et 00004
      0058: 36 62 34 0d 0a            6b4.. 

       

      Event Type: Error
      Event Source: Application Error
      Event Category: None
      Event ID: 1001
      Date:  8/12/2009
      Time:  3:47:17 PM
      User:  N/A
      Computer: computerName
      Description:
      Fault bucket 1179421192.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
      Data:
      0000: 42 75 63 6b 65 74 3a 20   Bucket:
      0008: 31 31 37 39 34 32 31 31   11794211
      0010: 39 32 0d 0a               92..