4 Replies Latest reply: Aug 1, 2008 9:09 AM by Deel1

Workaround: RH7 hangs when opening topics

Deel1 Jul 30, 2008 4:42 PM

Hi all,

I didn't turn up any threads about this particular workaround while searching the forums, so I wanted to post this in case other RH7 users are having the problem I was having.

I was experiencing hangs and crashes while opening topics. I would double-click a topic, get the hourglass icon on my mouse pointer, and then RH7 would become totally unresponsive, forcing me to kill the program.

The problem did not happen with all topics, nor did it always happen with the same topics, which made it tough to diagnose.

However, I stumbled upon a workaround. When RH7 hangs while opening a topic, I can get it to "unhang" simply by closing Outlook 2007, which I usually have open at the same time. I just close Outlook, wait a few seconds, and the topic opens in RH7 after a few seconds. I then open Outlook again.

There seems to be some sort of conflict between these two apps, though I have no idea what it could be. In any case, this workaround has saved me lots of hair pulling!

1. Re: Workaround: RH7 hangs when opening topics

Peter Grainge Jul 31, 2008 1:27 AM (in response to Deel1)

Welcome to the forum.

I have never known Outlook cause any issues with RH and I don't think I have seen anyone post to that effect.

Are your projects on your local drive (good) or on a network (bad, except via source control).
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2. Re: Workaround: RH7 hangs when opening topics

Deel1 Jul 31, 2008 6:35 AM (in response to Peter Grainge)

Thanks, Peter. To answer your question, I keep my projects on my local drive.
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3. Re: Workaround: RH7 hangs when opening topics

Peter Grainge Jul 31, 2008 7:06 AM (in response to Deel1)

Open one of the supplied sample projects and see how well they work.

You are working directly on the PC to which RH was installed?

No source control involved?
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4. Re: Workaround: RH7 hangs when opening topics

Deel1 Aug 1, 2008 9:09 AM (in response to Peter Grainge)

I am working directly on the PC to which RH is installed, and I am not using source control.

I tried the sample projects and had no problems opening topics, though there are also times when I have no problems opening topics in my own project (as I mentioned, the bad behavior doesn't happen consistently).

Maybe certain characteristics of my project are contributing to the problem. The project was converted from RoboHelp X5, for one thing. It's also large (>50MB), and the topics are all in one directory instead of being organized into subdirectories (something I'm hoping to remedy when I have time; I inhereited the project only recently).

Still, I don't see how any of those issues would be overcome simply by closing Outlook. It's pretty odd.
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