3 Replies Latest reply on Aug 14, 2009 8:45 AM by Wade_Zimmerman

    Can't print from CS4 (Illustrator, Photoshop, Acrobat)

    urpinkitty

      Here is the issue...

      When I try to print from any of the CS4 programs (illustrator, photoshop, or acrobat) most times I get the

      spinning color wheel and eventually the application quits.  Sometimes I do get to the print dialog box but that's as far as

      I get.  The color wheel will start spinnng again.

       

      Both CS4 and CS2 are installed on my computer.  It is a Mac mini.

      However, when I log on under a different profile (administrator) it prints fine.

       

      I had an issue with CS2 and had to create a new profile.  Then I got CS4, still using the newly created profile.

       

      Thoughts?

        • 1. Re: Can't print from CS4 (Illustrator, Photoshop, Acrobat)
          Wade_Zimmerman Level 6

          I would first quite Illustrator and then;

          I would go to Users/username/Library/preferences/Adobe Illustrator CS4 Settings folder and trash that settings folder.
          I would remove the printer from the printer list and then add it back.

          • 2. Re: Can't print from CS4 (Illustrator, Photoshop, Acrobat)
            urpinkitty Level 1

            We followed your instructions, deleting the Settings folder and then 

            removing

            the main printer (Konika Minolta Bizhb 450 (Fiery X3eTY)).  We then 

            put the

            printer's IP address back in.

             

            After this, we test printed a file in Illustrator to a Dell (which we 

            did not

            uninstall).  It printed without issue.

             

            After reinstalling a driver from Minolta's site (Fiery X3eTY 35C-KM 

            PS v2.0

            eu), all of the presets (including the user login information) were 

            back.  We

            then attempted to print from Illustrator.  The print dialog box 

            popped up

            without any problems.  When we selected "Printer," the color wheel began

            spinning.  After a few minutes, the Force Quit option said that 

            Illustrator

            was not responding.

             

            This is what we are running on specifically:

             

            Mac mini

            Mac OS X 10.4.11

            Process 1.66 GHz Intel Core Duo

            Memory 1.25 GB 667 Mz DDR2 SDRAM

             

            The memory info reads as follows

            Memory Slot         Size    Type            Speed       Status

            Bank 0/DIMM0        1 GB    DDR2 SDRAM      667 MHz     OK

            Bank 1/DIMM1        256 MB  DDR2 SDRAM      667 MHZ     OK

             

            Amber

            • 3. Re: Can't print from CS4 (Illustrator, Photoshop, Acrobat)
              Wade_Zimmerman Level 6

              First it seems like very little RAM even for  a Mac Mini but I do not 

              know if that is the issue.

               

              Does this happen with all your files? Or one in particular or a group 

              f similar files?

               

              It really seems like a very little RAM.