12 Replies Latest reply on Aug 17, 2009 10:40 AM by zjimbo

    All out of ideas....

    zjimbo Level 1

           I recently convereted to CS3 from 2.0. When I capture the film and play the project in my workspace I get video, but no audio. The audio is visable in the timeline as "Wave Form" and the meters react to audio in the Audio Mixer, just no sound.

       

           However, if I "Extract the Audio" portion and open it with "EDIT: /  "EDIT IN ADOBE SOUNDBOOTH:" / EDIT SOURCE FILE:" I can hear the audio portion in that area.

       

           I have searched and tried to find a way to correct the problem without success. It appears the audio is being captured, but not linked to the video in the timeline.

       

           If I drag the Extracted Audio from the project box to the timeline it has that pale green color I always have precived as contaninated audio. I do not know what else to call it, but I do know if the audio track has that pale yellowish tint to it, it is not going to work.

       

           Please help me with any suggestions. I don't get frustrated when I can't fix something, I get frustrated when I run out of ideas.

      Thank You,

       

      Clueless Jim

        • 1. Re: All out of ideas....
          Fighting Sticks Level 2

          Hopefully it's something simple like the audio track is set to mute?

          • 2. Re: All out of ideas....
            Curt Wrigley Level 4

            If you double click on a video file in project panel does audio play?   It just doesnt play when you drag it to the timeline?  If so, check General Settings/ playback settings

             

            audio.gif

            • 3. Re: All out of ideas....
              zjimbo Level 1

              Hello Curt: Thank you for your help. It will play if I double click on a video file in the project panel, but again no audio. I have checked and recheck every setting I can find and all the audio portions are on. In a new project my settings are DHV 1080i30 (60). I have a canon HV20 high def camcorder.

              • 4. Re: All out of ideas....
                zjimbo Level 1

                Hello FS: I wish it were that simple. Or at least I can't locate any buttons that need to be pushed to set the audio in with the video. It is not muted in the audio track to be specific. Thank you for your help. Any and all suggestions are welcome. Jim

                • 5. Re: All out of ideas....
                  the_wine_snob Level 9

                  Two questions:

                   

                  Does other Audio play in CS3? When you Edit the Clip's Audio in Soundbooth and replace the original Audio (basically what that "pale green" is telling you), does this new file play in CS3?

                   

                  I just want to rule out that it is not an Audio, or Audio Hardware setting first, and that it IS a problem with the Captured Video's Audio. BTW you ARE Capturing from your camera via FireWire and using CS3 to Capture, right? Does your original Captured Asset show a Waveform Display for the Audio?

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: All out of ideas....
                    zjimbo Level 1

                    1. Does other Audio play in CS3? This is my first time to try to use it so I can not answer that question for sure.

                    2. When you Edit the Clip's Audio in Soundbooth and replace the original

                    Audio (basically what that "pale green" is telling you), does this new

                    file play in CS3? No

                    3. ...you ARE Capturing from your camera via FireWire and using CS3 to Capture, right? Yes

                    4. Does your original Captured Asset show a Waveform Display for the Audio? Yes; it is the correct color and the mixer meters even show there is audio.

                    Thanks Jim

                    • 7. Re: All out of ideas....
                      Curt Wrigley Level 4

                      Is your cam connected?  If so; try disconnectig it.

                       

                      Is this by chance a trial ver of Pr CS3?  or full retail copy...

                      • 8. Re: All out of ideas....
                        zjimbo Level 1

                        Yes it was connected. I unplugged at the fire-wire on the computer end and still no audio. Man that would have been great if it had been that easy. I can't help but think I am missing something so simple. I have gone over all the buttons I can find. Thanks Jim

                        • 9. Re: All out of ideas....
                          the_wine_snob Level 9

                          In Edit>Preferences, there are two important tabs: Audio and Audio Hardware. The second has several buttons, like ASIO Settings, that bring up other dialog screens. You will see drop-down menus and radio buttons. Can you do screen-caps of all of these screens for both Audio and Audio Hardware, plus the various additional dialog screens. It seems likely that you have a setting off.

                           

                          Good luck,

                           

                          Hunt

                           

                          PS - use the little "camera" icon on the bottom row, middle, of the Toolbar in the forum editing screen:

                           

                          Adobe_Forum_Image.jpg

                          • 10. Re: All out of ideas....
                            zjimbo Level 1

                            I must confess. I was at my wits ends. I called the Geek Squad. Here is what

                            they found.

                            "Reconfigured the audio output settings in Premiere

                               - Edit>Preferences>Audio>Audio Hardware>ASIO Settings>"

                            They did a couple of other things for me, so I was well pleased, thanks

                            Josh.

                            You were right WS. The thing is there was some deciphering he had to do in

                            the ASIO settings and with my limited computer skills I am glad I called.

                            I had to get CS3 up and running. I am on a timeline myself to get the

                            project completed.

                            Thanks for all your help. Thank all you guys and 'girls'.

                            Jim

                            P.S. I'm sure you will hear from me again. I'll stay posted to the sight and

                            learn my reading. I doubt I will be able to be much help.

                            • 11. Re: All out of ideas....
                              the_wine_snob Level 9

                              Glad that you got it sorted. Deadlines can loom large!

                               

                              ASIO settings can be the "root of all (or much) evil." It's not THAT hard to diagnose, but then you did save time, as the replies in the forum are seldom RT (Real Time).

                               

                              For future reference, should you encounter ASIO issues that CANNOT be easily handled, there is a little driver, ASIO4ALL, that corrects many ASIO issues. It's free and has saved many people in the Audition forum much grief. You just need to install it, and then direct everything in all of your programs, that have Audio, to it. In your case now, no need, 'cause you got it sorted.

                               

                              Good luck,

                               

                              Hunt

                              • 12. Re: All out of ideas....
                                zjimbo Level 1

                                I see there is a way to give points for help. I did not see how to do that.

                                When I get in figured out I would like to show my appreciation in some way.

                                Thanks again Jim