I would first quite Illustrator and then;I would go to Users/username/Library/preferences/Adobe Illustrator CS4 Settings folder and trash that settings folder.I would also trash the com.adobe.illustrator.plist also in the users preferences
Hey Wade, thanks--I tried both those things and emptied the trash,
and this time I saw the file for a brief second before it closed it.
There was also an "Adobe Illustrator CS3 Library Settings" folder in
that Users/paulab/Library--should I try trashing that as well? Thanks
Yes why no try that again and the library settings as well then repair
your permissions using the Disk Utility application in the
Applications / Utilities folder.
then restart your computer.
If this does not work then create a new user account and log into that
and let us know if the clears the problem.
hmmm, still didn't work--I trashed both library settings and settings
in that folder for Illustrator, plus the plist, emptied the trash,
repaired disk permissions (which I've done a couple times in the past
few days already, hoping it would clear up this issue) and re-booted.
Are there any other ideas? I could boot from my computer's system CD
installer disk and run disk utilities to repair, but when I go to
"verify" from this harddrive, it tells me nothing is wrong. My other
thought was to run an older Norton disk and run Speeddisk, but am not
sure how doing this from a OS9 disk will work with a OS10.4.11
I guess last ditch would be to reinstall Illustrator. If it helps, I
should probably point out that I also have CS1 on this machine, but
rarely use it, except occasionally InDesign, to test a file, and am
wondering whether I should take off Illustrator and Photoshop from
Wade.. you might want to fix the typos in your boilerplate copy/paste solution.
Did you try making a new user account and see if it works there? System Preferences>System>Accounts
Yes, I created a user acct named "test" and tried it from there--the
file would not stay open, but blipped close as soon as I got the .png
file linked to it. I also tried opening the other .png files in that
folder that I'd created from Flash (export > as image > .png),
whereas the jpg I created of the same image opened just fine. Could
it be a Flash problem in creation of the .png files?
Are you able to open the .png files in Photoshop? Have you tried resaving them there and then opening in AI?
Yes, I can do that! Cool! The only trouble is that one side of the
graphic (it is a globe with the Americas) is covered by a mask, but a
Photoshop .png file had no trouble.
Oh, yes I think so can you export it to Illustrator and make the png
I believe this is a bug.
I have an odd problem similar to this post. Some transparent PNGs that I create in Photoshop will not place or open in Illustrator. However, others do! They are product photographs I'm trying to place. The ones from our old photographer work fine (after I cut out the background...hence the reason for the PNG.) However, the images from the new photographer, when the background is cut out and made a PNG will not place.
I don't believe this has always been the case though. I've had this issue for a while and wiped my computer (mac) and reinstalled CS3 and still have the issue. So odd. Any thoughts? I even tried changing color profiles and see any other differences in the pngs and original JPGs.
Any help is very appreciated.
Okay. I think maybe I solved it? I resized the image to make it a bit smaller and it placed fine. Coincidence? Would this be an issue? I took it from 12" wide to 8" wide. Thanks.