I'll send that to her to ask, but I think she said that the entire scale tool was missing from her toolbox (meaning the shear and reshape options weren't there either. I'll check & get back to you.
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Any other tools or filters missing?
If tools are missing, the most probable reason is a preference corruption.
When opening Illy, she may press Ctrl+Alt+Shift down to delete and get a fresh start.
If that does not help, or if she wants a reversible resetting of preferences, she may follow the instructions in the hint Move the folder here: http://www.bugge.com/Family-and-friends/Illy/illy.html.
The folder name would be Adobe Illustrator CS3 Settings.
No other tools are missing (as far as I know). I should hear back from her this morning with the first solution & I will run that second option off to her as well. Thanks to all for your solutions & I'll let you know what she tells me. Thanks!
From her direct words:
"the Ctrl + ALT + shift thing totally worked! thank you thank you..."!!!
Thanks again for everybody's help!
For my part you are welcome, nojarama. Being stuck is never nice. Tell her to remember the solutions; the more thorough one may be necessary sometimes.