1 Reply Latest reply on Aug 17, 2009 5:46 PM by needadobehelp

    Illustrator crashes on open or create new file

    needadobehelp

      Illustrator CS4 (on Mac 10.5.8) crashes every time I try to create a new file or open an existing AI file.

       

      I've read a number of threads on here, related to similar problems, and did the following (in this order):

       

      • deleted the font cache  --> didn't help
      • resolved duplicate fonts  --> didn't help
      • deleted the Illustrator preferences folder/files  --> didn't help
      • created a new user account and opened Illustrator  --> Illustrator WORKS

       

      Illustrator seems to work just fine in the new user account I created, yay!  But, I want it to work in my user account.

       

      Are there preferences, settings, files, applications I need to check to resolve the issue in my account?  Any particular place I should start?

       

      Thanks for any feedback!