0 Replies Latest reply on Aug 18, 2009 11:15 AM by xbytor2

    Illustrator Import problem

    xbytor2 Level 4

      I have an AI that a client sent for me to test with and I'm unable to get it imported into Catalyst. After the "Illustrator Import Options" dialog, I get a "Error importing artwork" alert with "Unable to Import File". Not very helpful.

       

      It's not clear (to me, at least) where the log files are but I did find this in Console Messages (OS X):

       

      8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] [Fatal Error] :1272:202: XML document structures must start and end within the same entity.
      8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
      8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490]  at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java :1269)
      8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490]  at com.adobe.thermo.importfxg.FXGImportStatsCounter.countStats(FXGImportStatsCounter.java:67 )
      8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490]  at com.adobe.thermo.importnativeartwork.importer.ImportManager.importFXG(ImportManager.java: 425)
      8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490]  at com.adobe.thermo.importnativeartwork.importer.ImportManager.importAI(ImportManager.java:6 58)

       

      I'm on OS X 10.5.8, Dual Quad 2.8 Xenon, 18GB RAM.

       

      I do not have Illustrator installed anywhere but the file does not appear to be overly complex. I won't be able to tell for sure until I get AI installed in the next day or two.

       

      I have been able to import simple PSD files and get useful error messages when the PSD files are too complex or too large. My installation isn't completely hosed.

       

      Is there anything I should be looking for to get around this problem?

       

      -X