2 Replies Latest reply on Aug 19, 2009 10:03 AM by notadobe

    Adobe Reader 9 " An internal error occurred"

    notadobe Level 1

      Tried uninstalling and reinstalling, same error

      User does not have administrative rights on machine.

      Reader works under admin login.

      What registry keys will user need access to?

        • 1. Re: Adobe Reader 9 " An internal error occurred"
          MichaelKazlow MVP & Adobe Community Professional

          Try uninstalling, running the Microsoft Installer Cleanup Tool, then re-installing.

          • 2. Re: Adobe Reader 9 " An internal error occurred"
            notadobe Level 1

            Forgot about installer cleanup.

            I fixed it a different way.

            First I tried to repair the install, this gave me another error.  Something about an invalid drive.  Gave me drive letter, but nothing was mapped to it.

            Turns out there was a problem in the registry pointing the users' My Music and My Pictures folder to this non-existent mapped drive.

            I modified the registry so they were going to the correct paths.  Google "adobe reader invalid drive" is where I found which registry keys to modify.

            Ran the repair again after that, no errors.  Now Adobe reader seems to be working fine, even without admin rights.