2 Replies Latest reply on Aug 19, 2009 10:03 AM by notadobe

    Adobe Reader 9 " An internal error occurred"

    notadobe

      Tried uninstalling and reinstalling, same error

      User does not have administrative rights on machine.

      Reader works under admin login.

      What registry keys will user need access to?

        • 1. Re: Adobe Reader 9 " An internal error occurred"
          MichaelKazlow MVP & Adobe Community Professional

          Try uninstalling, running the Microsoft Installer Cleanup Tool, then re-installing.

          • 2. Re: Adobe Reader 9 " An internal error occurred"
            notadobe Level 1

            Forgot about installer cleanup.

            I fixed it a different way.

            First I tried to repair the install, this gave me another error.  Something about an invalid drive.  Gave me drive letter, but nothing was mapped to it.

            Turns out there was a problem in the registry pointing the users' My Music and My Pictures folder to this non-existent mapped drive.

            I modified the registry so they were going to the correct paths.  Google "adobe reader invalid drive" is where I found which registry keys to modify.

            Ran the repair again after that, no errors.  Now Adobe reader seems to be working fine, even without admin rights.