2 Replies Latest reply on Aug 22, 2009 10:50 AM by Nadia-P

    Fireworks crashes upon opening.

    keatonmarcustaylor

      To be mpre accurate it crashes before it opens. little more than frustrating, any thoughts?

        • 1. Re: Fireworks crashes upon opening.
          pixlor Level 4

          Do you get an error message?

           

          What operating system are you using? What version of Fireworks?

           

          Has the program worked for you in the past? If so, what recent changes have you made to your system?

           

          How are you launching the program? Are you launching FW or are you double-clicking on a .png file?

          • 2. Re: Fireworks crashes upon opening.
            Nadia-P Level 5

            Answers to pixlor's questions would be good - more details needed  :-)


            Do you get any error at all, or it just doesn't start? 

            Here's a thread about a startup error - see if it applies:


            http://forums.adobe.com/message/2032093#2032093


            Troubleshooting tips:


            1.  Restore default preferences

            Quit Fireworks.

            Locate the Fireworks  Preferences file on your hard disk and delete it.

            The exact location of this file varies from system to system.

             

            In Windows, preferences are      in your user-specific Fireworks configuration folder.

            Windows [Drive]:\Documents and Settings\[UserName]\Application Data\Adobe\Fireworks CS#\English\

             

            In Mac OS, preferences are in   the Library/Preferences folder in your user folder. For information about      locating your Mac OS user folder, see Apple Help.

             

            Mac  [User]/Library/Preferences/Adobe Fireworks CS#/en/Fireworks Preferences

             

            Note: On Mac OS, most  Fireworks user-specific configuration files are stored in your   user-specific Application Support folder.

                      The Fireworks CS4 Preferences file is an exception.

             

            Restart Fireworks.The next time Fireworks is launched, a new preferences   file will be created that restores Fireworks to its original   configuration.

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            2.  Is it an Acer computer? There's a known conflict with Acer security software. Get the patch from here: http://www.egistec.com/oem-acer001/program-update.html.


            If none of the above apply or help in any way, you may need to try the CS4 Clean up Script and reinstall:

            --------------------------------------------------------------------------------------

             

            3.  Creative Suite 4: http://www.adobe.com/support/contact/cs4clean.html.


            WARNING: The CS3Clean and CS4Clean scripts remove from your computer EVERYTHING related with the CS3 and CS4 suites, apart from any documents that you have created using Adobe programs. Make sure you have your installation disks and serial numbers available for reinstallation.