12 Replies Latest reply on Aug 27, 2009 11:11 AM by Canon1970

    Nothing plays in PP CS4

    Canon1970

      No video or audio will play in Premiere Pro CS4.  Not AVI's I captured myself using firewire.  Not WMV's.  Not WAV's.  Not MP3's.  The "play" button changes to a "stop" button, but that's all that happens.  The scrub line does not move in the Timeline/Sequence window or in the Source window when I hit "play" or "space bar".  The timecode/counters do not move in any window.  I've tried updating the display drivers, but that doesn't work.  One person suggested changing the Audio Hardware default device from Premiere Pro WDM Sound to something else, but I don't have any options other than WDM.

       

      I can capture audio and video just fine.  I can edit in/out points by scrubbing and see the video move.  (I can't hear the audio while scrubbing even though that option is selected.)  I can even export media in a variety of formats and they play fine in Windows Media Player, but not in Premiere.

       

      I've tried clicking every option "on" and "off" to see if anything works, but nothing changes.

       

      Do you have any thoughts?

       

       

      My version is 4.1.0 (113(MC: 166418))

      Intel Core 2 Duo

      E7500 3.0 GHz

      3 GB Ram

      NVidia Quadro FX 1700 with 512MB

        • 1. Re: Nothing plays in PP CS4
          Jim_Simon Level 8

          Your GPU has caused issues for others (to the point where one forum member offered to sell his).  Try putting in an ATI card instead.

          • 2. Re: Nothing plays in PP CS4
            Canon1970 Level 1

            Well, it works now.  Let me explain my weird experience further, just in case someone else has similar problems and is getting frustrated.

             

            I found a ATI X1300 256MB card, (okay I "borrowed" it from another computer), put it in, installed drivers, and launched Premiere.  The videos didn't play.  I switched my input to DV (on and off) from Component, and after a couple of seconds, Premiere "saw" the deck and videos started to play.  I guess it needed slapped.  But the audio still wasn't working.

             

            I tried playing around with various settings in Preferences, but everything seemed like it should be okay.  I clicked various selection boxes on and off, but when I exited Preferences, everything was the same as I first found it.  I went back to the timeline and, dammit, there was audio.  What the heck!!!

             

            PP CS4 seems to be slow in regards to my button clicking, window dragging, and basic editing moves.  Is that a slow Graphics card issue, a slow CPU issue, a low RAM issue, or a combination of everything?  (My CPU specs are listed in my initial post if you want a reference to your own system.)

             

            Thank you!!!

            • 3. Re: Nothing plays in PP CS4
              Jim_Simon Level 8

              It may be more of a Windows issue.  Things often take time to 'register' when they get switched.

              • 4. Re: Nothing plays in PP CS4
                Bill Gehrke Most Valuable Participant

                I would guess that it is primarily a CPU issue as I have found little difference in Premiere with the GPU. Also CS4 is much more demanding that CS3.  Try turning off any unecessary processes especially anti-virus and spyware detection.  Also I did not see what OS you have.

                • 5. Re: Nothing plays in PP CS4
                  Canon1970 Level 1

                  I have WinXP Pro SP3

                   

                  Unfortunately turing off Virus protection isn't an option until I'm "allowed" to have a second computer in my office.  (I've been pushing that idea for years and it hasn't flown yet.)  One computer for internet and email, the other for production.

                   

                  My computer also gets updates pushed continually.  I can't do anything about it unless I unplug the ethernet cable.

                   

                  I've been using DPS Velocity for most of my editing the last 9 years.  My card is dying, so I've been using CS3 (and now 4) until we can afford VelocityESX.

                  • 6. Re: Nothing plays in PP CS4
                    Bill Gehrke Most Valuable Participant

                    So I guess what you need is an Ethernet disconnect switch.  I guess you do not have administrator privileges.  Just out of curiosity how many processes do you have running without doing anything?  My normal (fairly well tuned) with Win XP SP3 is about 20.

                    • 7. Re: Nothing plays in PP CS4
                      Canon1970 Level 1

                      40 processes=

                      Dx8 [this a Mackie 8-ch audio mixer]

                      DPSNLE [my main editing program...when it works]

                      ONENOTEM [Microsoft thing that appeared one day]

                      GoogleToolbarNotifier [don't want this]

                      ctfmon

                      Mctray

                      QTtask

                      GrooveMonitor

                      UdaterUI

                      shstat

                      explorer

                      iexplorer

                      eEBSvc

                      svchost

                      ati2evxx

                      spoolsv

                      svchost (local service)

                      svchost (network service)

                      TbxService

                      svchost

                      svchost

                      taskmgr

                      svchost

                      svchost

                      ati2evxx

                      lsass

                      services

                      winlogon

                      naPrdMgr

                      csrss

                      HPZIPM12

                      nvPDsvc

                      smss

                      VsTskMgr

                      Mcshield

                      FrameworkService

                      alg

                      mDNSResponer

                      System

                      System Idle Process

                       

                      Surprisingly, I do have admin priledges.  It sounds like you might know some things that I don't.  (Which explains why I'm here.)  Will you share a few tips and tricks?  Since the IT department doesn't understand my concerns, I need to work around them somehow.  Some of the processes listed above are obvious, others, I don't have a clue why they are there.  Like, 5 svchost's?  (Thanks for continuing this thread by the way.)

                      • 8. Re: Nothing plays in PP CS4
                        Harm Millaard Level 7

                        Why do you have Office installed? Can that be moved to a separate machine? Can you disable McAfee? What HP printer do you use? Can you run ProcessExplorer and post a screenshot of the processes. The list you gave, while very useful, does not contain all the data required to help you in reducing the overhead. Will you please install CCleaner.exe to help you out. You can not live without ProcessExplorer and CCleaner if you want to keep your system clean and mean.

                         

                        In the following link there are two links included. The second link gives you, at the end of the article, the links to various tools and to the basic info needed for this kind of troubleshooting. Look here: Some suggestions

                        • 9. Re: Nothing plays in PP CS4
                          Canon1970 Level 1

                          >>Why do you have Office installed? Can that be moved to a separate machine?

                          It's for Word, Excel, PowerPoint, and Publisher.  I do much much more than editing unfortunately.

                           

                          >>Can you disable McAfee?

                          Yes, but it turns back on when the server "sees" that it is off.  If I disconnect my network connection, it will stay off, but otherwise it's always on.  I've tried to live without internet for awhile, but when I reconnect I get bombbarded with updates that are forced.

                           

                          >>What HP printer do you use?

                          LaserJet 4700 and DeskJet 932C (for Office documents)

                           

                          >>Can you run ProcessExplorer and post a screenshot of the processes.

                          I downloaded it, but haven't installed yet.  I attached a screen shot of Windows Task Manager for now.  If you still want more info I'll install it later.

                           

                          >>Will you please install CCleaner.exe to help you out.

                          What can you tell me about it before I install?

                           

                          It's past quitting time here.  (5pm Pacific) My next reply may not appear for awhile.

                          • 10. Re: Nothing plays in PP CS4
                            Bill Gehrke Most Valuable Participant

                            I would as trial disconnect your Ethernet and in Task Manager delete (end Process) these items.  Then try Premiere.  They will comeback next reboot or some when when reconnected to the network.

                             

                            ONENOTEM +[Microsoft thing that appeared one day]+

                            GoogleToolbarNotifier +[don't want this]+

                            ctfmon

                            Mctray

                            QTtask

                            GrooveMonitor

                            UdaterUI

                            eEBSvc

                            TbxService

                            ati2evxx

                            naPrdMgr

                            HPZIPM12

                            VsTskMgr

                            Mcshield

                            FrameworkService

                            alg

                            mDNSResponer

                            • 11. Re: Nothing plays in PP CS4
                              the_wine_snob Level 9

                              Because I do as much print work, as Video editing, I have more programs, than many, who have their workstations totally clean for just NLE work. I also do a great deal of DVD authoring, so I use many other programs for the artwork and also for text management. Still, I was able to clean off much of the detritus.

                               

                              Now, my workstation does see very limited Internet work. For that, I have several "protection" programs, though behind a hardware firewall.

                               

                              What I do, when editing is to first manually exit from my AV, pop-up blocker and spysweeper, then run EndItAll2 to eliminate all other unnecessary Processes. During that time, I do NOT have ANY Internet access, because my "guard" is down. During that time, if I need to go on-line, I use another computer in the LAN, and then transfer the material to the "unguarded" workstation.

                               

                              I'm with Bill on some Processes to eliminate, on a temp basis. First, I went in with MSCONFIG and eliminated much from even loading. This was a custom machine, so I didn't have THAT much "stuff" to begin with. Still, Windows, and a few others, will stuff you in a hurry. After that, I use the above of each editing session, unless it's a Q & D (quick & dirty) little Project. For anything serious, I shut down everything that is unnecessary. Besides EndItAll 2, there are many similar apps. I just use that one, and have for the last 8, or so years. It was freeware back then, and I understand that it is now shareware. I like that I can tailor it, in case it wants to get too aggresive with what it eliminates.

                               

                              Good luck,

                               

                              Hunt

                              • 12. Re: Nothing plays in PP CS4
                                Canon1970 Level 1

                                I managed to get a laptop for internet stuff.  I also disconnected ethernet from my editor and shut off McAfee anti virus.  It didn't improve performance in Premiere to any noticable degree, but I'm sure it's helping.  It was obviously a memory hog, as seen in the attachment from a previous post.  I noticed that the priority in McAfee was set to "high".  That may be normal for some people, but if you're not visiting porn sites, most people won't need it that high.   I work at a college and the IT dept stresses security as a high importance.  (I'm not a computer expert, but doesn't that sounds like a firewall issue more than a virus issue?)

                                 

                                It's a pain transferring files via USB to the laptop just so I can upload or email WMV's to people, but maybe it's worth it.

                                 

                                To 'the_wine_snob', I do a lot fo the same work you apear to do.  (Editing a/v, authoring DVD's, audio mastering, After Effects compositing, photography, produce/direct/script a weekly athletics sports show, and much more.)  I shoot with HD Sony XDCAM and DVCAM.  The unfortunate part is that people expect everything of you and give you nothing to work with.  Get in line, eh?