17 Replies Latest reply: Sep 13, 2011 10:38 AM by Dr. Pamela Rutledge RSS

    Acrobat 9 Pro - Cannot delete pages

    Mark J Miller Community Member

      I have a pdf created from a Word 2007 document that has blank "place holder" pages in it.  I want to delete the "place holder" pages, but I keep getting the following error message "One or more pages are in use and could not be deleted."  Why do I keep getting that?  I never had this issue in Acrobat 8.

       

      I have tried creating the pdf in Acrobat, I have used the Acrobat tab in Word, I have right-clicked on the file in explorer and selected Convert to PDF.  The method of conversion/creation has no bearing on the problem.  I have made sure that under the conversion preferences in Word the Create PDF/A option is unchecked.  I cannot find that option in Acrobat Preferences.  I have also tried changing the view mode for PDF/A documents to "Never" under the Acrobat Preferences.  Nothing seems to work.

       

      In a perhaps related note, I cannot save the document after inserting pages.  The save button and File menu save are grayed out.  I have to use the save as.

       

      Any help or suggestions would be greatly appreciated!

       

      Cheers

        • 1. Re: Acrobat 9 Pro - Cannot delete pages
          ckwynne1 Community Member

          I'm new to Acrobat and had the same problem with 9 Pro.  What worked for me was to save the document, get out of it, reopen it and then delete the page and save again.  Seemed like a lot of steps, but it worked.  If anyone else has THE answer, I would love to see it too.

           

          ckwynne1

          • 2. Re: Acrobat 9 Pro - Cannot delete pages
            Bill@VT MVP

            In your list of methods, you did not indicate printing to the Adobe PDF printer. You might try that.

             

            I think the key is your side comment about PDF/A. Select a different job settings, like the press or print settings. As I recall, PDF/A files can not be edited as they are archive files (reason for the A). I am not sure I am correct on this, but making that change is worth a try.

            • 3. Re: Acrobat 9 Pro - Cannot delete pages
              ckwynne1 Community Member

              I'm not sure I understand what you mean.  The form was a Word document

              transformed to an AA9 form.  Doesn't that automatically make it a pdf?  What

              is PDF/A? 

               

              You are correct a pdf file cannot be edited even if you have a full version

              of Acrobat.

               

               

              Cindy Wynne

              • 4. Re: Acrobat 9 Pro - Cannot delete pages
                Bill@VT MVP

                Mark mentioned a PDF/A format which is an archive form of PDF and has some restrictions as a result. I do not know that much about it, but it may be that pages can not be deleted. If you open the PDF as a form in Designer, then you can no longer make changes on the form in Acrobat, which may be your case. You probably would not have a PDF/A document which requires the selection of the appropriate job settings. If don't know what I was talking about, you would most likely never have chosen that setting.

                 

                For forms, be sure you are talking about Acroforms (created with the tools under the Acrobat TOOLS menu). If you go to the FORMS menu, you will most likely find yourself in Designer. In that case, you would have to delete the pages in Designer (as least I am pretty sure that is the case). If your problem deals more with forms, you may want to start a new topic and leave this one to the original question that seems to be different.

                • 5. Re: Acrobat 9 Pro - Cannot delete pages
                  gacleader1 Community Member

                  I've had a similar problem on a file with over 650 pages.  Ouch!!!.  It took about 15 hours, but I finally found a way around it.

                   

                  First, I selected all pages, and then I extracted all pages to a folder I set up on my desktop.  Make sure you create a folder for this first, or you may send hundreds of individual files to your desktop.  Make sure you select the box that says to save as individual files.  Do not select the box that says to delete files after you have extracted; you want to keep the original file as is. When this was done, I went to the new folder and found all of my pages there as individual .pdf files, except for the corrupt page.  This told me what page was causing the problem.

                   

                  I tried many times to take all of the good files and combine them into a single file, but that did not work, so don't waste your time.  I think perhaps I had too many of them.

                   

                  So the next thing I did was go back to my original document, I took the bad page, and I moved it to the end of my document.  Let's say it was now page number 653.

                   

                  I then went to the document tab and clicked on split.  I set the split to not allow more than 652 pages per split.  It then created two documents.  One with 652 good pages, and one with a single bad page.  I then deleted the .pdf with the single bad page.  Now all I have to do is to create a single new page for the one that was corrupt.

                   

                  A little tedius I know, but really not that bad.  I wish I had figured this out 15 hours sooner.

                   

                  Gary

                  • 6. Re: Acrobat 9 Pro - Cannot delete pages
                    Jim 3141 Community Member

                    I have had the same problem, but none of the solutions offered worked. I then remembered that the "delete page" worked before I installed an add-in called "TerraGo Toolbar". I just uninstalled it, reopened Acrobat and it works just fine now!

                    • 7. Re: Acrobat 9 Pro - Cannot delete pages
                      Jim 3141 Community Member

                      I sent an email to TerraGo Support and they sent the following response: "This has bug has been discovered and our development team is quickly creating a patch to resolve the problem. The patch should be available within a week or two (near the end of October, 2009). For your reference, the bug number assigned to this case is: 3620. Check back in about two weeks and hopefully the patch will be available. Again, I apologize for the inconvenience."

                      • 8. Re: Acrobat 9 Pro - Cannot delete pages
                        Funnyvoyage Community Member

                        I'm not sure I understand what you mean.

                        However, Acrobat is little complicated for me to operate. So when I need to do some simple modifying toward my PDF files,  I always convert PDF files to editable word format with AnyBizSoft PDF to Word Converter and edit them with MS Word. It supports encrypted files and preserves text, layouts, images and hyperlinks accurately.

                        After you edit it, you can use an office add-on SaveAsPDF to save word as PDF format if necessary.

                        You all can have a free trial and sincerely hope they can do you some favor.

                        • 9. Re: Acrobat 9 Pro - Cannot delete pages
                          Rene-P Community Member

                          I had the same problem.  I tried your solution of unistalling the TerraGo Toolbar and it worked.  Thanks.

                          • 10. Re: Acrobat 9 Pro - Cannot delete pages
                            RomaDTustin Community Member

                            Thanks.  Uninstalled the TerraGo toolbar and now I can delete pages with Acrobat Pro 9.

                            • 11. Re: Acrobat 9 Pro - Cannot delete pages
                              dukebeasley Community Member

                              I had the same problem, also had the Terra toolbar.  The version of the toolbar I had while I had the problem was 5.0.  Upgraded to 5.6 and the problem is gone, for now at least.  I would suggest that tact first.

                              • 12. Re: Acrobat 9 Pro - Cannot delete pages
                                johnlutes Community Member

                                I have read the question, I have the same problem.... where is the answer?

                                • 13. Re: Acrobat 9 Pro - Cannot delete pages
                                  Rene-P Community Member

                                  Several persons have reported this problem inlcuding me.  The way I solved

                                  it was following the suggestion posted in this tread.  I unistalled the

                                  TerraGo Toolbar and the problem was gone.  Good luck.

                                  • 14. Re: Acrobat 9 Pro - Cannot delete pages
                                    Mark J Miller Community Member

                                    Sorry, I forgot to post my solution.  It was indeed the TerraGo Toolbar, as some suggested, that was causing the issue.  Once that was uninstalled everything worked normally.  I reported the issue to TerraGo (maybe the bug report number that one user gave) and they said it would be fixed.  I have not tried installing the toolbar again, so I have no idea if it was ever fixed.

                                     

                                    Good luck with your troubleshooting.

                                    Mark

                                    • 15. Re: Acrobat 9 Pro - Cannot delete pages
                                      dukebeasley Community Member

                                      It was indeed the TerraGo Toolbar.  I have reinstalled the toolbar (latest version) and the problem did not return.

                                      • 16. Re: Acrobat 9 Pro - Cannot delete pages
                                        plugsnpixels Community Member

                                        Let's say you have a Mac and therefore cannot and do not use the toolbar and are using Acrobat Pro 10.1 and are STILL having the page in use/deletion problem? Then what?

                                         

                                        As with another poster I found you have to keep quitting ansd relaunching Acrobat to continue delating pages which is ridiculuous.

                                         

                                        This is happening continually now; it wasn't this bad before. So maybe a recent system update is responsibile?

                                        • 17. Re: Acrobat 9 Pro - Cannot delete pages
                                          Dr. Pamela Rutledge Community Member

                                          I am using Adobe X 10.1.0 on a MacBook Pro with OS 10.6 (I have not upgraded to Lion because too many programs I use are not yet compatible) and continually having the "cannot delete pages" problem.  It doesn't matter how I go about trying to delete (i.e. Keyboard, menu, trashcan, etc.); they all return the same error command.  Sometimes restarting the app works, but not always.  Very frustrating since I use acrobat all day long.