22 Replies Latest reply: Aug 24, 2009 11:20 AM by cinetango RSS

    video does not play back - please help

    cinetango

      Hi everyone...

       

      Here are the specs:

       

      Premier Pro CS4

      Windows XP SP3

      Intel Core 2 Duo

      T9400 @ 2.53 Ghz

      2.53 Ghz 2.90 GB

      149 GB HD -  111 GB free space

       

      I am not able to play back any type of video, it will pixilated and freeze.  The audio plays fine.  I have imported QT files as well as captured video at the standard DV-NTSC Standard 48Khz

       

      During capeure I have no problem viewing or capturing....

      The thumbnail image shows a proper image but ones I hit play on the thumbnail preview it pixilated and freezes as well.  Even if I drop the clip in the timeline it does not work.

       

      I checked the material by using it in another computer with PPC4 and it worked fine...so the source material is not corrupted....

      Any and all the help is appreciated.

        • 1. Re: video does not play back - please help
          J. Simon Community Member

          Try setting your playback mode to Highest instead of Automatic.

          • 2. Re: video does not play back - please help
            Harm Millaard Community Member

            This appears to be a notebook. What video card/driver, do you have indexing on on the single disk? Why use QT on an XP machine? What processes are running?

            • 3. Re: video does not play back - please help
              cinetango Community Member

              Thanks, you are correct I am using a HP Elitebook.  here is the info on the video cards:

               

              Mobile Intel(R) 4 Series Express Chipset Family

              driver: igxpmp32.sys

               

              Regarding the indexing and processes I do not know, If you guide me on how to get the info I will provide it....

               

              Regarding QT that is what I have always used with other NLE, what do you recommend?

               

              Thanks again for your time.

              • 4. Re: video does not play back - please help
                cinetango Community Member

                No luck with setting it to Highest instead of Automatic....

                • 5. Re: video does not play back - please help
                  the_wine_snob Community Member

                  For Windows Indexing, use Windows Explorer to go to Computer and twirl down so that you see your HDD's. Probably only C:\. RT-click on C:\ and choose Properties at the bottom of the list. When it opens, look toward the bottom of that dialog screen and you'll see Windows Indexing. Turn that OFF. Also, check to turn it OFF for all folders in that HDD. This might take a moment to process, so be patient.

                   

                  I'd also make sure that you have the very latest video driver, for you video-card, installed.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: video does not play back - please help
                    the_wine_snob Community Member
                    Regarding QT that is what I have always used with other NLE, what do you recommend?

                     

                    I've had great luck with QT. I've had the Pro version on all machines going way, way back, with not one issue. Many others have not been so fortunate. As I do not let it update, I managed to miss the 7.4.x debacle, where about 3 udpates killed almost everything Adobe. I'm running 7.5.5 on all machines, IIRC. QT is up to 7.6.3, last time I checked.

                     

                    I get a ton of .MOV files and specify the Apple Animation CODEC. To date, all have played and edited fine on my PC's. Again, based on the reports from the field, YMMV. Just because I have had 100% success, does not mean that any others will. Many have not.

                     

                    Now, I have the Pro update, and I cannot say how that might affect things, other than the "features" of Pro. As it is just an "unlock," the "guts" of QT Player have go to be pretty much identical. Still, my results have always been with the Pro version, FWIW.

                     

                    Good luck,

                     

                    Hunt

                     

                    PS, if there were not issues for many others, the term QuirKtime®, would not have come into popular usage.

                     

                    ® Registered to Harm Millaard, all rights reserved. A royalty check will be sent to Mr. Millaard.

                     

                    • 7. Re: video does not play back - please help
                      J. Simon Community Member

                      To help isolate the issue, use only the DV clips captured in Premiere.  Leave all things Quicktime out of it until later.

                       

                      So, with those DV clips, and playback set to Highest, how do things look?

                      • 8. Re: video does not play back - please help
                        cinetango Community Member

                        Thanks Hunt,

                         

                        I changed the indexing with no success to the PPSC4 issue....

                        • 9. Re: video does not play back - please help
                          the_wine_snob Community Member

                          Sorry that that did not help. You've done no harm, as it does get in the way when doing any NLE work.

                           

                          I'd strongly suggest that you follow Jim's suggestion to test the playback on your computer with PrPro. That might isolate your problem to the particular Assets.

                           

                          Good luck,

                           

                          Hunt

                          • 10. Re: video does not play back - please help
                            cinetango Community Member

                            Jim,

                             

                            The clips that I captured with PrPro still look the same.

                             

                            When trying to view them at Highest quality I just see a blue screen and at Automatic is  a pixilated screen.

                            • 11. Re: video does not play back - please help
                              the_wine_snob Community Member
                              The clips that I captured with PrPro still look the same.

                               

                              Just to make sure that an important detail, or two, is not being missed, I want to make sure that we're all on the same page.

                               

                              You have Captured your material from a minDV tape camera, using PrPro via a FireWire cable. Is that correct?

                               

                              Good luck,

                               

                              Hunt

                              • 12. Re: video does not play back - please help
                                cinetango Community Member

                                Correct, the video was captured via a Sony MiniDV deck using FireWire.  Thanks

                                • 13. Re: video does not play back - please help
                                  Harm Millaard Community Member

                                  Bill,

                                   

                                  The easiest way I know to turn off indexing is just opening My Computer and right clicking on the disk drive, select properties, and then untick the option box Index and also for compression.

                                   

                                  23-08-2009 01-12-36.jpg

                                   

                                  Regarding the OP's setup,

                                   

                                  Mobile Intel(R) 4 Series Express Chipset Family

                                  driver: igxpmp32.sys

                                   

                                  Carefully check you have the latest driver version available, and I would like to know which display card and driver you have in this HP notebook. ATI or nVidia? What is the driver version?

                                  • 14. Re: video does not play back - please help
                                    the_wine_snob Community Member

                                    Harm,

                                     

                                    With a slight variation, that's what one gets via Windows Explorer. Now, I can only assume that the one variation is the this access DOES turn off Windows Indexing for ALL folders on the drive, where the path that I pointed to allows one to check/uncheck that. Personally, I turn it OFF for everything, so your path woud save me making one check mark. Still, this is something that I do with a new setup, or when I acquire a new external HDD.

                                     

                                    I don't have enough DOC's, and the like, to worry anything about Indexing on any of these machines. Even the laptop, that sees more word processing than the others, has it turned OFF.

                                     

                                    Thanks,

                                     

                                    Hunt

                                    • 15. Re: video does not play back - please help
                                      the_wine_snob Community Member
                                      ATI or nVidia? What is the driver version?

                                       

                                      Harm,

                                       

                                      This wasn't the machine with the dual-nVidias, probably in SLI was it? I could not find any mention of the vid-card, and I also do not think that HP ever offered a dual-vid setup, like Sager and a few others did in a laptop.

                                       

                                      Just curious, but I'm probably confusing threads here.

                                       

                                      Still, the exact vid-card and driver could be very important.

                                       

                                      Hunt

                                      • 16. Re: video does not play back - please help
                                        Harm Millaard Community Member

                                        Bill,

                                         

                                        It is a HP Notebook, but the OP did not mention whether that is equipped with ATI or nVidia. It will definitely not be a SLI or Crossfire configuration, it being a notebook, but it might be an Intel graphics card (I hope not). He may need some assistance because he only mentioned the chipset and driver for the motherboard, not the video.

                                         

                                        To the OP: Can you go to the Start button, type into the 'Search Program' field "DXDIAG" without the quotes and press Enter. Run the tests and save the results as DXDIAG.TXT and attach this file to your response.

                                         

                                        Sorry, you are using XP. The above instruction is for Vista, and I can't exactly remember how it was in XP, but you can enter DXDIAG as the program to run from the Start menu. The rest of the instructions are unchanged.

                                        • 17. Re: video does not play back - please help
                                          the_wine_snob Community Member
                                          It is a HP Notebook, but the OP did not mention whether that is equipped with ATI or nVidia. It will definitely not be a SLI or Crossfire configuration, it being a notebook,

                                           

                                          I feel that you are absolutely correct. I was only aware of the Sager and the pre-Dell Alienware laptops with SLI.

                                           

                                          I do hope that it is not Intel graphics too!

                                           

                                          Good luck to the OP,

                                           

                                          Hunt

                                          • 18. Re: video does not play back - please help
                                            Harm Millaard Community Member

                                            Bill, OT here, but did you look at the suggestion on the 802.11n modem/router in the Lounge?

                                            • 19. Re: video does not play back - please help
                                              the_wine_snob Community Member

                                              Harm,

                                               

                                              I did and you got some POINTS. Looks promising. I'm trying to track down a US distributor now. In a worst-case, I suppose I could pick up the gear in the UK in Oct, and just fill in all of the VAT paperwork, then pay duty, when I return.

                                               

                                              I've got a few TS questions for them, and will e-mail, to see what they have to say and suggest for my particular case. It'll also tell me how serious they are with their sales/service departments.

                                               

                                              Thank you,

                                               

                                              Hunt

                                              • 20. Re: video does not play back - please help
                                                cinetango Community Member

                                                First of all thanks to everyone for helping me with this.  I have attached the file....

                                                • 21. Re: video does not play back - please help
                                                  Harm Millaard Community Member

                                                  Thank you. The minimum requirements for PR indicate a 1280 x 900 resolution with Open-GL 2.0 capable video card.

                                                   

                                                  You have indeed the Mobile Intel 4 Series integrated video card with 128 MB, running in 1280 x 800 resolution on driver version 6.14 from 12/12/2008

                                                   

                                                  There is nothing you can do about the Intel video, apart from getting a new notebook. Maybe there are newer drivers available that may help solve the problem, You can try to increase the resolution, if at all possible. If these steps do not help, your only option is to start saving for a more powerful notebook with better display card and drivers.

                                                  • 22. Re: video does not play back - please help
                                                    cinetango Community Member

                                                    Thank you very much to all that help me with this issue.