Unfortunately, your best bet may be to wipe the hard drive and start fresh, reinstalling everything from the ground up.
On the plus side, you should do this at least once a year anyway to clear out all the old registry debris and other junk that accumulates on any computer system.
Thank you for the suggestion. My system is only a few months old, and thus not really bogged down with old registry stuff yet.
Fortunately it did not come to a reformat for me. I created a Case on Adobe Technical Support, and the solution was to just go into Premiere and Deactivate (with the "Erase my Serial Number from this Computer" checkbox selected). Then reboot and go back into Premiere, which prompted me to re-register the Production Premium product. Bam! That was it... Of course I had to wait about a week to get the Tech Support answer, but I just wanted to publish the fix for anyone else later.
Thank you for reporting. As yours is not a common situation, it's good to know the "fix." Glad that TS came through. They have been getting hit pretty hard by folk, who were not so lucky, so it's nice to hear a good outcome.
I had to wait about a week to get the Tech Support answer, but I just wanted to publish the fix for anyone else later.
That's funny. it actualyly would have been faster to do a complete reinstall.
Good point, Jim. If this was in the critical path of my project, it would have been faster (in calendar time) to just reformat the whole system. I'm still in pre-production right now, so I spent the time learning many techniques that will help me down the road in my project. Having to stop everything and rebuild my system would have been far more impacting to my progress. Further, to later find out that it would have only taken me 5 minutes to resolve would have really steamed my clams!
With all the marketing upsells from Point-Products into Suites, I'm surprised this isn't a bit more common. Hopefully someone else down the road can use this thread to have an easier time with it...