4 Replies Latest reply on Nov 22, 2016 4:41 PM by Monika Gause

    Illustrator keeps freezing



      I bought the student edition of CS4 Design Standard a few weeks ago (which includes photoshop, illustrator, indesign etc) and am using it with windows vista on a fairly new computer. To begin with, illustrator was working fine but now when I open it the welcome screen comes up but if I click to open a new or recent document, nothing happens. If I click again everything just freezes and it says  the program is not responding. Then when I press ctrl, alt, delete the task manager won't come up - I just get a black screen then the error message 'Failure - Security Options' then it goes back to the frozen illustrator. I just end up having to turn the computer off manually using the power button. Does anyone have any ideas how to fix this problem?

      Thanks a lot