Any pro out there familiar with installing Neoscene?
Purchased Neocene to processes Canon 5d MKII footage. After a week of customer service, software still won't work.
Had to repeatedly register before It would actaully operate. Having both Neoscene and Prospect HD was the problem....?
Now, Neoscene tells me that the 5D footage is not supported, or I get a "HDLink.exe has stopped working" error.
Customer service has no answer to this. I've sent them a half dozen screen captures with the error messages. They keep coming back with different solution but nothing works.
Canon 5DMKII - running latest firmware
Vista 64bit Ultimate
Intel Quad Core
8 GB ram
Retrieving data ...