1 Reply Latest reply: Aug 25, 2009 8:30 AM by John T Smith RSS

    Opening PDF causes Blue Screen crash

    Jytees

      Having major issues with Adobe Reader 8.

       

      When I try to open a PDF the computer blue screens. When I try and remove Acrobat the computer blue screens. When I try to update Acrobat the computer blue screens. When I try to upgrade to version 9, guess what...THE COMPUTER BLUE SCREENS!!!!

       

      I read this http://kb2.adobe.com/cps/324/324073.html which suggests there is a problem with ATI graphics cards which I have a Radeon Xpress 200 but the fix it suggests, Turn off Acrobat 2D GPU acceleration, doesn't exist in the preferences I have.

       

      I also have up to date drivers etc and this only happens with Adobe.

       

      Hopefully someone can help.

       

      Regards