2 Replies Latest reply on Nov 2, 2009 8:19 PM by Eliot Harper

    InDesign CS4 Server serialisation

    Cari Jansen Adobe Community Professional

      Hi guys,

       

      I'm installing a InDesign CS4 Server on Windows 2003 Server for Small Business Server, Service Pack 2. 4Gb available on C:drive,Intel Xeon 3.2Ghz, 4Gb Ram

       

      The machine had InDesign CS3 Server installed previously.

       

      1. Uninstalled InDesign CS3 Server

      2. Rebooted Machine.

       

      3. Installed CS4 Server

      4. Installed latest Rapid Release

      5. Setup Win Service

       

      and wondered why I wasn't prompted for the serial number at start of install. (ok, I hear you... should have read the read-me file first to see if anything in the installation process had changed...).

       

      So I stopped the ID-Service and then ran the command-line serialisation at this point.

       

      Checked in TaskManager no ID Server was running.

       

      However the serialisation hangs after:

      <pre>

      08/26/09 10:15:05 INFO  [server] Server Runnin/g

      </pre>

       

      And the serialisation process seems to launch two processes at this stage: InDesignServer.com and InDesignServer.exe.

       

      Which is right before this step... which is repeated twice and then the cursor just sits there... (doing nothing).

      <pre>

      [javascript] Executing File: C:\Program Files\Adobe\Adob
      e InDesign CS4 Server\Scripts\Export As XHTML\XHTMLExportMenuItem.jsxbin

      </pre>

       

       

      Before back-tracking fully and doing a complete uninstall and reinstall (and this time serialising after step 3), I thought I'd check if anyone had come across this and has a possible clue as to what's going in.  Any help appreciated.

       

      At this stage I'm scheduling a full uninstall/reinstall for Thursday if things aren't resolved today (Wednesday).

       

      Thanks,

       

      Cari

      Snr Solutions Consultant,

      Typefi Systems.

       

       

      Here's what I see in the cmd console:

      <pre>

      Microsoft Windows [Version 5.2.3790]

      (C) Copyright 1985-2003 Microsoft Corp.

      C:\Program Files\Adobe\Adobe InDesign CS4 Server>indesignserver -serialnumber xx

      xx-xxxx-xxxx-xxxx-xxxx-xxxx

      ================================================================================

      .  Version 6.0.4

      .  Adobe, the Adobe logo, InDesign, and InCopy are either registered trademarks

      .  or trademarks of Adobe Systems Incorporated in the United States and/or other

      .  etc.

      ================================================================================

      08/26/09 10:14:58 INFO  [server] Initialising

      08/26/09 10:14:58 INFO  [server] Loading the application

      08/26/09 10:14:58 INFO  [server] Restoring Object Model

      08/26/09 10:14:58 INFO  [server] Scanning for plug-ins

      08/26/09 10:14:58 INFO  [server] Initialising plug-ins

      08/26/09 10:14:58 INFO  [server] Starting up Service Registry

      08/26/09 10:15:03 INFO  [server] Executing startup services

      08/26/09 10:15:03 INFO  [server] Using configuration configuration_noport

      08/26/09 10:15:05 INFO  [server] Initialising the SING gaiji system

      08/26/09 10:15:05 INFO  [server] Initialising Application

      08/26/09 10:15:05 INFO  [server] Completing Initialisation

      08/26/09 10:15:05 INFO  [server] Image previews are off

      08/26/09 10:15:05 INFO  [server] Server Running

      08/26/09 10:15:05 INFO  [javascript] Executing File: C:\Program Files\Adobe\Adob

      e InDesign CS4 Server\Scripts\Export As XHTML\startup scripts\XHTMLExportMenuIte

      mLoader.jsx

      08/26/09 10:15:05 INFO  [javascript] Executing File: C:\Program Files\Adobe\Adob

      e InDesign CS4 Server\Scripts\Export As XHTML\XHTMLExportMenuItem.jsxbin


      </pre>

        • 1. Re: InDesign CS4 Server serialisation
          BrendanOShea

          That looks correct - InDesignServer is up & running, waiting for commands, or a control-c to quit.

           

          InDesignServer.com is a shell app which launches InDesignServer.exe, so having both processes active is correct.

           

          Once you have successfully serialized (as it appears you have), you should be able to restart either via the Windows service or at the command line without the '-serialnumber' parameter.

           

          -Brendan O'Shea

          InDesignServer Engineering

          • 2. Re: InDesign CS4 Server serialisation
            Eliot Harper

            Thanks Brendan, I hit the same issue. It appears that the command line script hasn't completed as it just stops on the last line that Cari noted and doesn't display the command prompt, but InDesign Server runs fine after restarting the Windows service.

             

            Eliot

             

            www.eliot.com.au