11 Replies Latest reply: Apr 27, 2011 8:26 AM by Clover@New Story Media RSS

    Adobe Media Encoder CS4 crash on startup

    nikokanakis Community Member

      Hello,

       

      I've been using and troubleshooting with the help of Adobe forums for quite a few years now (thank you to everyone), but I don't recall actually ever posting anything, as of yet.

       

      Problem:  Adobe Media Encoder was working fine yesterday and today it continually crashes on startup. I have accessed it alone through Start menu and also tried exporting a sequence from Premiere Pro as well as After Effects.  AME crashes every single time. I'm not sure what is going on. I cannot provide the specs as I'm on a work computer (which I think should be scrapped for junk) and it's a dodgy little machine.  Anybody else having problems with AME CS4?

       

      I've also attached two screen shots. It's of the splash screen when it crashes and the error report.

       

      Thanks,

       

      nk

        • 1. Re: Adobe Media Encoder CS4 crash on startup
          nikokanakis Community Member

          Hello,

           

          I mentioned this to a friend of mine who also did some searching for me, on my behalf and found an older thread:

           

          [Hi,
          [
          [I had this problem to with the watchfolder.dll file being the issue.
          [
          [I re-installed CS4 but this still didn't fix it... this made me realise the conflict was elsewhere.
          [
          [In c:\Users\'your account'\appdata\roaming\adobe\Adobe Media Encoder\4.0\ is a file called 'Watch Folder Info.xml' - I copied (to somewhere safe) and [deleted the file and AME started without any problems again....

           

           

          I tried this and now AME works again!....BUT, now Premiere won't start. Still in early phases of troubleshooting, but hopefully will have this resolved soon.

          • 2. Re: Adobe Media Encoder CS4 crash on startup
            teamhood Community Member

            I just wanted to bump this to the top of the forum as I was having the exact same problem. AME CS4 was working for months and then all of a sudden it would crash before it would start.

             

            I'm running the most updated CS4 for all packages.

            Win7 - 64bit

            Intel Q6600 CPU

            4GB RAM

             

            I actually removed the file from the roaming folder and this allowed AME to startup! What is Watch Folder Info.xml?

            • 3. Re: Adobe Media Encoder CS4 crash on startup
              anncalli

              I'm having the same problem. The preloading screen crashes before the application starts. This began after I bought a new Snow Leopard iMac. I'm running CS4.

              • 4. Re: Adobe Media Encoder CS4 crash on startup
                nikokanakis Community Member

                Hi Anna,

                I am running PC, but the only thing that worked was to uninstall my Premiere

                Pro and then reinstall the entire thing and don't forget about the updates.

                There are four updates for both Premiere and Media Encoder. Now, it's

                working like a charm. I hope this helps.  I was frustrated for over a week

                with that!

                • 5. Re: Adobe Media Encoder CS4 crash on startup
                  Will Munny

                  I had the same problem with AME CS4 on the same configuration of TeamHood: Intel Quad Core Q6600 4gb RAM on Win 7 64 Bit.

                  I searched tha roaming folder in the application data of the administrator folder (I'm the Administrator) from the utents folder. but I didn't find it.

                  Please can someone help me?

                  • 6. Re: Adobe Media Encoder CS4 crash on startup
                    cutmymovie Community Member

                    You can do a search for Watch Folder Info.xml in WINDOWS XP or it's located here:

                     

                    C:\Documents and Settings\YOUR USER NAME\Application Data\Adobe\Adobe Media Encoder\4.0\

                     

                    I'm not sure about any of the following, but it seemed to help me.

                     

                    Deleted the file. Starting up Premiere CS4 and Adobe Media Encoder seems to have created a new Watch Folder Info.xml file automatically in the above folder.

                     

                    I also updated Apple Quicktime as I think I saw that somewhere and it usually doesn't hurt to do so.

                    • 7. Re: Adobe Media Encoder CS4 crash on startup
                      Rick Brooke Community Member

                      Hi,

                       

                      Can anyone tell me where to find the file Watch Folder Info.xml on Mac Snow Leopard?

                       

                      ....

                       

                      Thanks

                      • 8. Re: Adobe Media Encoder CS4 crash on startup
                        MoxieVonHoopla

                        ...this also seems to have worked for me... AME is opening and is now encoding, don't seem to be having any issues with Premiere Pro...

                        • 9. Re: Adobe Media Encoder CS4 crash on startup
                          garek007 Community Member

                          deleting the watch folder worked for me too....

                          • 10. Re: Adobe Media Encoder CS4 crash on startup
                            Will Munny Community Member

                            Hi everybody again,

                            I hope someone can help me. I already openede a topic about my problem but I didn't receive replies so i write here too.

                            I've got another problem with Media Encoder CS4. When I export a project, after a few minutes, the export process stops and appears a dialogue box that tells: "PPro Headless. exe has stopped working". In the box i choose the option "Close the application" and so, after other few minutes, the export process goes on again. How can I avoid that?

                            I've got Premiere CS4 on a Win 7 64 bit System with intel Quad Core Q6600 and 4Gb RAM.

                            Thank you everybody.

                            • 11. Re: Adobe Media Encoder CS4 crash on startup
                              Clover@New Story Media Community Member

                              Ok so here's what happened to me: AME gave me the error "AME stopped working" It was working just fine the day before. Here is a list in sequence of what I did to try to resolve this issue. Reboot program, reboot computer, moved the project to its own Terabyte hard drive to make sure I had enough room to create the temp folders it needed when AME exports, Uninstalled all of the CS4 create suite then reinstalled and downloaded the 834MB update file, Prayed really hard, search forums, Cried out to God, came across this thread but it didn't sound right that all I had to do was delete a one KB xml file. But I started down that path anyway.  c:\Users\'your account'\appdata\roaming\adobe\Adobe Media Encoder\4.0\ is a file called 'Watch Folder Info.xml'  Im running Windows 7 and I had to show hidden folders http://www.bleepingcomputer.com/tutorials/tutorial151.html once I could see the folders I had to take control of them. I thought I was the system admin but it didn't appear that way so I had to take ownership of the file http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-me nu-in-vista/ I finally got in and deleted the file and now it is working. It automatically created another watchfolder.xml but its still working. I think this is ridiculous that Adobe has this issue. It seems every 4 months or so PP has this huge issue that stops all my work. If wish I could find something more reliable but I have invested to many years into PP. I'm stuck.

                               

                              Clover