18 Replies Latest reply on Aug 11, 2010 9:23 AM by Marcelino Garcia IV

    Illustrator CS4 Crashing when copying text from word / opening word docs

    iKikikins

      Hello!

       

      I am working in Illustrator CS4 off a Dell with Windows XP.

       

      Whenever i try to copy text from a word document into my illustrator document (not always, but more often than not) Illustrator crashes and I lose everything i have been working on (unless i have saved recently)

       

      So then i try to open the word doc in illustrator direct, CRASH.

       

      I send crash reports to Adobe, and nothing.

       

      I would say 90% of the time that adobe crashes when i do this, it is very frustrating, but i need to be able to do this for my job.

       

      I know i should try deleting the preferences but, I am a mac person, and i don't know where they are on this windows machine.....

       

      Help Please!!!!

       

      Thanks!