18 Replies Latest reply on Aug 11, 2010 9:23 AM by Marcelino Garcia IV

    Illustrator CS4 Crashing when copying text from word / opening word docs




      I am working in Illustrator CS4 off a Dell with Windows XP.


      Whenever i try to copy text from a word document into my illustrator document (not always, but more often than not) Illustrator crashes and I lose everything i have been working on (unless i have saved recently)


      So then i try to open the word doc in illustrator direct, CRASH.


      I send crash reports to Adobe, and nothing.


      I would say 90% of the time that adobe crashes when i do this, it is very frustrating, but i need to be able to do this for my job.


      I know i should try deleting the preferences but, I am a mac person, and i don't know where they are on this windows machine.....


      Help Please!!!!