0 Replies Latest reply on Aug 26, 2009 6:51 PM by MJSEA71

    How to solve installation error with XP 2002 SP3

    MJSEA71

      I cannot install AIR. The instant the user acknowledgement screen displays, I get an error. See screenshot provided.

      Event Viewer Log file:

      Faulting application adobe air installer.exe, version 1.5.2.8870, faulting module adobe air.dll, version 1.5.2.8870, fault address 0x000c785b.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

      .AIRINSTALL.LOG file:

      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Version of this installer: 1.5.2.8870
      Installation type: new

      Some of the other software on my machine:

      • IE 8
      • Acrobat  9 Pro
      • Adobe Captivate 2
      • Adobe Connect Now
      • Adobe Create Suite
      • Adobe Flash CS3 Professional
      • Adobe Flash Player 10 Active X
      • Adobe Showckwaave Player 11
      • Adobe SVG Viewer 3
      • Macromedia Dreamweaver 8
      • Macromedia Extension Manager
      • Macromedia Fireworks 8
      • MSXML 4.0 SP2
      • MSXML 6.0 Parser
      • Symantec Endpoint Protection