1 2 Previous Next 45 Replies Latest reply: Mar 27, 2011 12:16 PM by Barbara B. RSS

    Photoshop Elements for Snow Leopard?

    RobertVJ

      Based on compatibility testing results reported on the web, Photoshop Elements 6 does not work with Snow Leopard http://brainstormtech.blogs.fortune.cnn.com/2009/08/26/snow-leopard-warning-your-apps-may- crash/.

       

      Is there any information on an upgrade or new release?

        • 1. Re: Photoshop Elements for Snow Leopard?
          Barbara B. ACP/MVPs

          All those articles appear to be based on that one silly wiki entry.  If you try restoring from time machine after doing a system restore, PSE will crash in leopard, too, so I don't put any faith in that. You just can't do that with Elements, no matter which version of OS X you're using.

           

          It remains to be seen, but if CS3 works, as many people have reported it does, it's hard to see why PSE won't, also. There are several people planning to try it out tomorrow, so you just need to wait a day or so to know.

          • 2. Re: Photoshop Elements for Snow Leopard?
            RobertVJ Community Member

            Thanks for your input. I've been doing this long enough to know that being on the bleeding edge is no fun, just blood.

             

            I plan on waiting for the first update of Snow Leopard (10.6.1) and monitoring the Apple forum before I upgrade. In the meantime I'm going through all my applications and checking the status. Most are OK and I only had to spend $ on one.

             

            Again thanks for your input.

            • 3. Re: Photoshop Elements for Snow Leopard?
              Barbara B. ACP/MVPs

              Well, we have at least one intrepid volunteer:

               

              http://forums.adobe.com/thread/483021?tstart=30

               

              I won't have a chance to pick up SL until next week, but I'll post the results when I do.

              • 4. Re: Photoshop Elements for Snow Leopard?
                gfereira

                I am heading to the apple store at 10 am to get my copy of leopard

                I use PSE almost every day since photos are my hobby.

                My plan based on what I have reading is to completely uninstall PSE from my macbook first, then run the snow leopard update, and once done re-install PSE

                I hope this will work!

                I'll let you know

                • 5. Re: Photoshop Elements for Snow Leopard?
                  Barbara B. ACP/MVPs

                  A couple of people over at dpreview.com are reporting it's working just fine for them.

                  • 6. Re: Photoshop Elements for Snow Leopard?
                    gfereira Community Member

                    Just came back from the Apple Store in Houston, TX

                    They had PSE installed and running OK in 3 macbooks.

                    I played with it for about 5 minutes in each machine and as far as I could see everything was working perfect

                    I got my copy and I am planning to install it this evening once I get home from work.

                    Let others know your experiences please, but so far the indicators after what I saw are great!

                    • 7. Re: Photoshop Elements for Snow Leopard?
                      RobertVJ Community Member

                      Thanks for the update. I just ordered 10.6 from Amazon. Been reading the info on the Apple Snow Leopard forum and most "normal" upgrades from 10.5 seem to go fine. Will likely wait a few weeks since I'm parnoid about SW.

                       

                      I'm likely bullet proof. I have three HD's on my MAC PRO and two are clones of my working drive using SuperDuper. When it comes to SW there is no such thing as too paranoid.

                       

                      Cheers

                      • 8. Re: Photoshop Elements for Snow Leopard?
                        BobGager Adobe Employee

                        And...it's good to see that the original Wiki page that started the FUD (http://snowleopard.wikidot.com/) has been updated to show that all is OK. (Well, other than that restore from Time Machine which has nothing to do with SL)

                        • 9. Re: Photoshop Elements for Snow Leopard?
                          justrichpower

                          On a unibody macbook 13" I did a clean install of snow leopard and installed Photoshop 6 for mac. Got this error of license unavailble. I went to my old mac backup and installed the license from there library/preferences/FLEXNet Publisher/FLEXnet and replaced the .data file.

                           

                          I reenter my activation code and all set.

                          • 10. Re: Photoshop Elements for Snow Leopard?
                            artHarris

                            Well, thank you all for your ultra rapid response. Confidence restored.

                            I am away to Greece where I hope there will be many photo opportunities. I will see what the situation is when I return.

                            • 11. Re: Photoshop Elements for Snow Leopard?
                              Helimetric

                              Not posted here before but I had tested the down load version of Elements 6 on my Leopard system and then having found that it did operate, I bought the software. Meanwhile I installed OSX10.6 and lo...... surprise surprise.... Elements 6 does not install claiming a 'payload issue'.

                               

                              I could rant and rave but would simply prefer to remain calm but enormously irritated.

                               

                              Am I to assume that Apple and Adobe don't speak to each other in the 21st Century?I thought there was sensible exchange of beta product and agreements between companies.

                               

                              I guess we will now have to wait and see when these two large companies remember who pays them and fix the issue or at least makes it plain what is intended..... but I feel rather soundly stuffed.

                               

                              I do wonder whether the parties concerned actually care.

                               

                              John O

                               

                              imac in the UK...

                              • 12. Re: Photoshop Elements for Snow Leopard?
                                artHarris Community Member

                                This is an automatic response generated  by your recent e-mail, as I am away from my desk for a few days. I will   respond as necessary when I return. Thank you.

                                • 13. Re: Photoshop Elements for Snow Leopard?
                                  Ankush Ved Community Member

                                  Hi John,

                                   

                                  Your problem should not be specific to Snow Leopard upgrade but should be related to the known issue of PSE 6.0 on Mac.

                                  Check the below link. It should help:

                                  http://kb2.adobe.com/cps/403/kb403796.html

                                   

                                  Cheers,

                                  Ankush

                                  • 14. Re: Photoshop Elements for Snow Leopard?
                                    Helimetric Community Member

                                    Well thanks for that - someone does care. I've started the process as I have had to download the demo to get to the unistall. The sad thing was that having bought the disc from Apple, I tried to enter the numbers on the first trial version I had... and a red cross appeared... which is why I then tried to install from the disc and got the payload issue flagged.

                                     

                                    I will be doing what you have suggested - as per the references - and will then clean instal.

                                     

                                    I crudely 'deinstalled' by deletion - which I know does not work but it might show the state of mind that one gets to when you have an upgrade from Apple that looses your printers, causes half your apps not to work and then won't let you tap in the licence numbers into a demo version of Adobe Elements.... and that is just the list so far.

                                     

                                    There must be a better way!

                                     

                                    THANK YOU and I will let you know whether the unistall route works or not....

                                     

                                    John

                                    • 15. Re: Photoshop Elements for Snow Leopard?
                                      Barbara B. ACP/MVPs

                                      The failure to accept serial numbers in a trial is nothing whatever to do with Snow Leopard. You can never enter serial numbers into the trial version of PSE, unless you purchase the serial number via the buy it now button in the trial. If you didn't use the trial's uninstaller I'm afraid you may find some problems installing the retail version.

                                      • 16. Re: Photoshop Elements for Snow Leopard?
                                        nobama

                                        I just installed PE 6 and it seems to be working - almost. I have two problems:

                                         

                                        a) I can't get PE to recognize my Canon Lide30 scanner. I won't load the ScanGear plugin. Here's my System Info from PE:

                                         

                                        ScanGear CS 7.0.1X  NO VERSION -  - from the file “/Applications/Adobe Photoshop Elements 6/Plug-Ins/ImportModules/ScanGear CS 7.0X”

                                         

                                        b) When I tried updating PE by installing updates from the Adobe website, the installer shows an error when installing CS3 updates and  "Adobe Camera Raw 4.6 Update". It says the Updater is unable to locate the product to be updated!!!

                                        • 17. Re: Photoshop Elements for Snow Leopard?
                                          Barbara B. ACP/MVPs

                                          I don't know about your scanner problem, except that you'll need to run PSE in rosetta to get that plugin working. Did you install Rosetta? It's not automatic in 10.6.

                                           

                                          The adobe updater never updates anything but adobe reader, regardless of your operating system. Just turn it off. If you mean you downloaded the PS version of ACR (why such an antique one?), you can't run that installer in PSE. Get 5.4, which is the latest version, here:

                                           

                                          http://www.adobe.com/support/downloads/detail.jsp?ftpID=4523

                                           

                                          and scroll down to read the instructions for installing in PSE. Follow them EXACTLY.

                                          • 18. Re: Photoshop Elements for Snow Leopard?
                                            nobama Community Member

                                            I installed Rosetta when I tried running Quicken 5, so it should already be in play here.

                                             

                                            As for installing PSE6, I installed a new copy onto my Mac, then ran "Help | Updates...." to see if what I had just installed had any updates and it did. I followed the on-screen directions and tried to install everything it said I should, but "Adobe Camera Raw 4.6" will not complete the installation process.

                                            • 19. Re: Photoshop Elements for Snow Leopard?
                                              Barbara B. ACP/MVPs

                                              Once again, the only update for elements is ACR. The current version of ACR is 5.4. Regardless of what it said the updater did not download/cannot install any version of ACR in Elements. It just doesn't.

                                               

                                               

                                              The adobe updater never updates anything but adobe reader, regardless of your operating system. Just turn it off. If you mean you downloaded the PS version of ACR (why such an antique one?), you can't run that installer in PSE. Get 5.4, which is the latest version, here:

                                               

                                              http://www.adobe.com/support/downloads/detail.jsp?ftpID=4523

                                               

                                              and scroll down to read the instructions for installing in PSE. Follow them EXACTLY.

                                              • 20. Re: Photoshop Elements for Snow Leopard?
                                                nobama Community Member

                                                I agree and I've manually installed ACR 5.4 and turned of checking for updates on Camera Raw. I'm just trying to point out to Adobe that they

                                                ve got a flaw in their automatic software update routine.

                                                • 21. Re: Photoshop Elements for Snow Leopard?
                                                  Barbara B. ACP/MVPs
                                                  I'm just trying to point out to Adobe

                                                  Oh, then you're kind of in the wrong place. This is just a user to user forum and Adobe employees rarely come around. If you want to make sure Adobe knows about it, click the Contact link at the top of this web page and use the Feedback section to tell them.

                                                  • 22. Re: Photoshop Elements for Snow Leopard?
                                                    pauli183

                                                    I have installed both Snow Leopard and the update 10.6.1 and Elements 6 continues to crash immediately when I try to open a file. if anyone has a solution, it would be much appreciated. Thanks

                                                    • 23. Re: Photoshop Elements for Snow Leopard?
                                                      Barbara B. ACP/MVPs

                                                      Did it work prior to the 10.6.1 update? How did you update to Snow Leopard? Did you restore PSE from time machine?

                                                      • 24. Re: Photoshop Elements for Snow Leopard?
                                                        pauli183 Community Member

                                                        No, my problems began with 10.6. I installed 10.6 directly from my Snow

                                                        Leopard disk and PSE was a preexisting app on my Mac.

                                                         

                                                        2009/9/13 Barbara Brundage <forums@adobe.com>

                                                         

                                                        Did it work prior to the 10.6.1 update? How did you update to Snow Leopard?

                                                        Did you restore PSE from time machine?

                                                        >

                                                        • 25. Re: Photoshop Elements for Snow Leopard?
                                                          Barbara B. ACP/MVPs

                                                          Go to your userame>library>preferences and delete:

                                                           

                                                          com.adobe.Photoshop.Elements.plist

                                                          Adobe Photoshop Elements 6 settings

                                                          Adobe Photoshop Elemetns 6 paths

                                                          Opera Preferences

                                                           

                                                          Repair permissions and try again. If it still crashes go to applications>PSE 6> plug-ins>import/export and delete the Adobe TWAIN driver (if you have an Epson scanner it may stop working after you do this.)

                                                          • 26. Re: Photoshop Elements for Snow Leopard?
                                                            pauli183 Community Member

                                                            Thanks but I may have found another solution. I updated my VMWare Fusion,

                                                            which I use to run XP on my Mac, to their new Snow Leopard 2.0.5 version,

                                                            and after installing that and rebooting it, both Photomatix Pro, which was

                                                            also crashing, and Elements 6 are now working - no crashes.

                                                             

                                                            If the problem resurfaces I shall try your suggestion.

                                                             

                                                            2009/9/13 Barbara Brundage <forums@adobe.com>

                                                             

                                                            Go to your userame>library>preferences and delete:

                                                            >

                                                            com.adobe.Photoshop.Elements.plist

                                                            Adobe Photoshop Elements 6 settings

                                                            Adobe Photoshop Elemetns 6 paths

                                                            Opera Preferences

                                                            >

                                                            Repair permissions and try again. If it still crashes go to

                                                            applications>PSE 6> plug-ins>import/export and delete the Adobe TWAIN driver

                                                            (if you have an Epson scanner it may stop working after you do this.)

                                                            >

                                                            • 27. Re: Photoshop Elements for Snow Leopard?
                                                              Barbara B. ACP/MVPs

                                                              Interesting. I also use Fusion, but had no problems with PSE during the time I had snow leopard installed. Anyway, I'm glad it's working. Thanks for letting us know what worked for you.

                                                              • 28. Re: Photoshop Elements for Snow Leopard?
                                                                MAcIvor

                                                                V 6.0 works absolutely fine... I was waiting for V8.0 and usedV 6.0 every day with no problems over the month or so since I upgraded to SL, and before my copy of V8.0 came through. Don't worry, be happy! I did a standard upgrade on top of 10.5.11, and then on to 10.6.1 when it arrived, and no problems at any time. iMac 2GHz Intel Core 2 Duo/4M Ram

                                                                • 29. Re: Photoshop Elements for Snow Leopard?
                                                                  EDu_mac

                                                                  HI,

                                                                   

                                                                  We use Photoshop Elements 6 on Snow Léopard and it works better than Elements 8.

                                                                  • 30. Re: Photoshop Elements for Snow Leopard?
                                                                    pauli183 Community Member

                                                                    Elements 6.0 works well on my Macbook but crashes on my iMac, both with SL 10.6.1 installed. The same is true for other photo software such as Photomatix Pro.

                                                                    • 31. Re: Photoshop Elements for Snow Leopard?
                                                                      Barbara B. ACP/MVPs

                                                                      I would say, then, the the problem is more likely to be something in your system. How did you install SL?

                                                                      • 32. Re: Photoshop Elements for Snow Leopard?
                                                                        pauli183 Community Member

                                                                        I am not sure what you mean. I installed on both computers from my SL CD,

                                                                        and later updated them to 10.6.1

                                                                         

                                                                         

                                                                        2009/10/10 Barbara Brundage <forums@adobe.com>

                                                                         

                                                                        I would say, then, the the problem is more likely to be something in your

                                                                        system. How did you install SL?

                                                                        >

                                                                        • 33. Re: Photoshop Elements for Snow Leopard?
                                                                          Barbara B. ACP/MVPs

                                                                          Did you do an upgrade in place or an erase install? Did you restore your programs from a Time Machine backup?

                                                                          • 34. Re: Photoshop Elements for Snow Leopard?
                                                                            pauli183 Community Member

                                                                            I did an upgrade on my 10.5.8 from the SL CD. In the meanwhile I have

                                                                            received an email from Apple forum suggesting I try creating an additional

                                                                            Admin User account and try running Elements and Photomatix Pro from that

                                                                            Account to ascertain whether the problem lie with the User Account or a

                                                                            corruption of the system. I did this and both Elements and Photomatix ran

                                                                            without crashing, but I have tried other solutions which worked for a while

                                                                            then the crashes returned so I will continue using the new Account for a few

                                                                            days to see that is indeed the problem.

                                                                             

                                                                            Coming back to your question, I am an ex-PC user and relative newbie to Mac

                                                                            and unfamiliar with doing an erase/install or using Time Machine so I was

                                                                            reluctant to do that and risk losing data.

                                                                             

                                                                            2009/10/10 Barbara Brundage <forums@adobe.com>

                                                                             

                                                                            Did you do an upgrade in place or an erase install? Did you restore your

                                                                            programs from a Time Machine backup?

                                                                            >

                                                                            • 35. Re: Photoshop Elements for Snow Leopard?
                                                                              Barbara B. ACP/MVPs

                                                                              Did you repair pemissions after the install and delete the preference files for both applications?

                                                                              • 36. Re: Photoshop Elements for Snow Leopard?
                                                                                pauli183 Community Member

                                                                                No I did not repair permissions. As I said, I am new to Mac and was not

                                                                                aware that I should do so but I did delete the plist files.

                                                                                 

                                                                                2009/10/10 Barbara Brundage <forums@adobe.com>

                                                                                 

                                                                                Did you repair pemissions after the install and delete the preference files

                                                                                for both applications?

                                                                                >

                                                                                • 37. Re: Photoshop Elements for Snow Leopard?
                                                                                  Barbara B. ACP/MVPs

                                                                                  Go back to the preference files and for PSE delete also the Paths and Settings folders, and the Opera preferences. To repair permissions go to Applications>utilities>disk utility and click your hard drive in the list on the left, then click Repair permissions. It takes a while.

                                                                                  • 38. Re: Photoshop Elements for Snow Leopard?
                                                                                    pauli183 Community Member

                                                                                    Thank you. I am away now for two days but I when I return I will do as you

                                                                                    suggest and let you know the result.

                                                                                     

                                                                                    2009/10/10 Barbara Brundage <forums@adobe.com>

                                                                                     

                                                                                    Go back to the preference files and for PSE delete also the Paths and

                                                                                    Settings folders, and the Opera preferences. To repair permissions go to

                                                                                    Applications>utilities>disk utility and click your hard drive in the list on

                                                                                    the left, then click Repair permissions. It takes a while.

                                                                                    >

                                                                                    • 39. Re: Photoshop Elements for Snow Leopard?
                                                                                      pauli183 Community Member

                                                                                      Barbara

                                                                                       

                                                                                      I did as you instructed and, so far, PSE is running without crashing.  Let's

                                                                                      hope it continues to do so!

                                                                                       

                                                                                      Thank you for your assistance.

                                                                                       

                                                                                      2009/10/10 Paul Garrett <pauli183@gmail.com>

                                                                                       

                                                                                      Thank you. I am away now for two days but I when I return I will do as you

                                                                                      suggest and let you know the result.

                                                                                      >

                                                                                      2009/10/10 Barbara Brundage <forums@adobe.com>

                                                                                      >

                                                                                      Go back to the preference files and for PSE delete also the Paths and

                                                                                      >> Settings folders, and the Opera preferences. To repair permissions go to

                                                                                      >> Applications>utilities>disk utility and click your hard drive in the list on

                                                                                      >> the left, then click Repair permissions. It takes a while.

                                                                                      >>

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