I am going to take a stab. This strictly conjecturer on my part since I don't even X.5.
Try going to Printer Utility, and delete the AdobePDF 9 Print Driver then open. Acrobat and go to help and choose repair installation (use to be repair or replace).
uncheck both items then recheck just Adobe PDF.
choose to replace, or hit return or okay.
Now try. If no help, then you may need to file bug report with Adobe.
another thing you might try is use the uninstaller which removes all (or supposed to) adobe items and components (but not your PDF Files). then reinstall.
Since Snow Leopard is Intel only. a clean install of Acrobat 9 might load strictly intell code.
I appreciate your response, but if you will note in my post, I had already tried all your suggestions.
You now then need to file a bug report.
Now be sure to copy over the details above you gave for error messages.
In the interim I would suggest you tempoarily use Apple's built in PDF Print feature. You can still work with it in Acrobat.
Steve's tip looks like it's taking me in the right direction...but I've hit another road block. I performed a full uninstall (including manual deletion of application support and preference files) and then a clean install with upgrades all the to 9.1.3.
Using the "Save as Adobe PDF" results in the following error while Apple Workflow attempts to generate the PDF:
"Save as Adobe PDF quit unexpectedly while using the AdobeACE plug-in."
Subsequent attempts result in:
"Save as Adobe PDF quit unexpectedly while using the Save as Adobe PDF plug-in."
All other CS4 applications continue to work flawlessly.
Thanks for posting this.
One problem with this workaround is that I don't seem able use the Save as Adobe PDF option in an Automator Workflow. (I get The action “Save as Adobe PDF” could not be loaded because it is not Universal. Please ask the developer for a Universal version of the action").
Is there any plan to do this? I used to be able to use an Automator print workflow to batch convert Word docs to PDF, but I can't see any way to do this anymore.
I'm wondering if anyone with Acobat 9 and Snow Leopard could tell us if they are experiencing any issues?
I'm wondering if anyone with Acobat 9 and Snow Leopard could tell us if they are experiencing any issues?
Uh, have you read the above comments??
My point being that it appears we only have 2 posts in these forums so far related to Acrobat 9 issues and Snow Leopard. I'm here to get help and possibly help others who are troubleshooting issues. If you can't post a helpful comment, then please take your trolling to another thread.
I also have Acrobat 9 Professional and after Snow Leopard, I can no longer print. I get the printer launching as normal, but just as 'thewildman', I do not get the save window. The print queue just disappears. I have tried deleting and reinstalling Acrobat, then deleted the printer itself, and using the Repair Installation menu item from help. It works exactly the same. I have also used spotlight to be sure that the files aren't saving somewhere on the computer and just not letting me name them. They are not.
update.. Sorry, I missed the link that someone pointed out that talks about the 9.1 update.. It looks like a kluge fix, but am downloading it now.
Spliceguys....please report back to us your results when you can.
Was not meant to be trolling. You asked almost the same question word for word that the original poster asked.
Snow Leopard has only been out two to three days.
There are some reported issues with CS3. But no others related to Acrobat. The reported issues with CS3 are in ZDmet, cNet, and computerworld news flash sent daily.
If you spent less time trolling and more time reading you would have noticed I am the original poster! Please move along as it is obvious you have nothing to offer to this thread.
Fine. If you ask a question get several results the ask again. makes one wonder.
Well, I installed the 9.1 and the three subsequent updates manually. I've tried the new Save To Adobe PDF button.. It just usually crashes - kernal protection failure. I get the automator pop up to choose the quality and it starts to make a pdf.. Sometimes, it will complete the pdf before crashing, but usually crashes before there is any output..
Spliceguys and I are getting the exact same result then. So far, Adobe Acrobat 9.1.3's "Save to PDF" print function and Snow Leopard do not appear to get along.
Thanks for following up Spliceguys!
I am also getting a crash using the Save as Adobe PDF function on one of two MacBook Pros I installed Snow Leopard on. It worked on this computer two days ago, but began crashing consistently today.
I posted about the change to Save as Adobe PDF on InDesignSecrets.com this morning, and made reference to this thread, and the crashes:
I've also posted a (shorter and less comprehensive) post about this at MacRumors here.
The first couple of times I tried this on my MBP I didn't have any problems, but a couple of times today I got the error that others have seen. After restarting (re-logging in didn't work) the Save as Adobe PDF option is working again.
Teleccommunicate: can you tell me if it works for you consistently now that you have restarted?
Unfortunately, restarting did not help me, the Save as Adobe PDF is still crashing everytime.
Restarting didn't help me either. I also tried to delete preferences but couldn't find the right one.
The issue has been passed on to the Acrobat powers-that-be, and they're looking into it. (See Leonard Rosenthol's response to my blog posting.)
I'm not sure it will make a difference, but has anyone tried resetting the printer subsystem. I cannot try, my OS X.6 doesn't show up til tomorrow.
Yes, I have tried resetting the printer subsystem. It in fact deleted all my printers which had to be reinstalled. Didn't make a difference though as far as Acrobat crashing..
Interestingly, I seem to have better luck though when I choose the High Quality Print rather than Standard as the option. It still crashes, however it finishes creating the pdf before it crashes.. Almost like the standard one is trying too hard to compress and it crashes before it's done..
Just adding my $0.02. I'm getting the error message
The action "Save As Adobe PDF" could not be loaded because it could not be located.
Additionally, I did not even see the menu item until after I had run Repair Acrobat Installation from the Help menu. The only component it was allowing me to repair was Adobe PDFViewer Safari Plugin. Hopefully this little extra tidbit of information will help someone to fix this up.
Hi all, things are still working for me. [Edit: not quite, see below.]
I've just successfully used the Save as Adobe PDF option from three different apps (current versions of Numbers, TextWrangler, Word), using both Standard and PDF-X options selected from the dialog box when printing.
I'm on an early 2008 MacBook Pro, OS 10.6 and Acrobat Pro 9.1.3 (I guess those last two are pretty clear).
Oh, wait, here's a new error.
Save as Adobe PDF quit unexpectedly while using the Adobe BIB plugin.
This error occurred when I selected Save as Adobe PDF from Safari while composing this message. I selected Press Quality from the printing options. I've just tried printing at Standard quality, and that works. In fact, Press Quality is now working again too!
I was just able to get my first single "Press Quality" PDF created. I didn't do anything special, just selected "Press Quality" as 'telecommunicate' had suggested. But another immediate attempt at "Press Quality" crashed. So, "Press Quality" is my first and only successful PDF to be created thus far.
Here's something I just discovered that's interesting.....
It appears that waiting about two minutes or more between "Press Quality" attempts sometimes avoids the crash. Could just be coinsidence with waiting a small amount of time between attempts and just getting lucky that a crash didn't occur.
I'm seeing something (perhaps related) different. I'm able to "print" using the new menu choice, and the PDF file is generated, but when I try to open the "printed" file, preview and acrobat both are unable to. This is a huge problem. I'm working with Illustrator.
I've fixed the location error problem. I had Acrobat 9 in a folder called Acrobat 9 Pro (silly me) inside the Applications folder. So I moved it to reside directly in the Applications folder. I then deleted the Save As Adobe PDF from the Print menu. Opened Acrobat and ran the Repair Acrobat Installation from the Help menu. Seems to be working fine now with all options. I've only tried printing from Firefox, pages and Mail up to now though. I'll report back if I experience any other problems
I found a fix that worked instantly!!!
Rosetta is not by default installed when you upgrade to Snow Leopard and must be installed for the Automator to run the Save as PDF workflow. If you click on an application like "Airport Setup Assistant for Graphite or Snow" in the Utilities folder, which requires Rosetta, it will prompt you to install.
I've tested the workflow in Mail and Safari and both work without any issues. I was initially seeing the AdobeACE plugin install error myself and decided to see what was going on with it and opened Automator to see how the workflow was configured. When you try to anything an error pops up saying it cannot be loaded because it is not "Universal" which immediately brought Rosetta to the forefront of what might be the problem.
Let me know if this works for everyone?
I can confirm this. I had upgraded from Leopard to Snow Leopard. The Adobe PDF printer failed. I removed it and installed Rosetta from the Snow Leopard CD. The “Save as Adobe PDF“ Automator action must be checked to launch with Rosetta, then it works fine. No crashes. Checked in Firefox, TextEdit, Entourage.
Installing Rosetta does NOT fix the problem on my MacBook Pro. I still get the message "Save as Adobe PDF quit unexpectedly."
I have found the problem sporadic, which makes it hard to figure out. It has worked a couple times, usually it does not.
I installed Rosetta with my upgrade and before I went through all my troubleshooting. But some of you are mentioning that you have to specifically 'check' the Save to Adobe PDF workflow to run in Rosetta.. I've looked in several different workflow folders, but can't find it. Where is it located? Please note that I DO show it in the printer window's button, but I'm just not finding the actual workflow in a finder folder.
You'll find it in the /Library/PDF Services folder.
I also installed Rosetta with the upgrade which might explain why mine is now working after relocating the software. One thing you might want to try is deleting the menu item (go to Edit Menu... , select Save as Adobe PDF and click the "-' button. Then open up Acrobat and run the repair install from the Help menu. Then try to print again. Worked for me anyway.
Okay .. I tried the "Save as PDF" thingee and it works fine for me (Thank God) .. the only question I have is selecting JobOptions .. there does not seem to be a way to do this from the Print Dialog as in previous versions. Different commercial printers use different settings, plus some I customized for myself .. that kind of thing ..
I tried selecting "Edit Menu" from the "PDF" Print Dialog menu .. clicking the + (add) button , but it does not allow me to select (files greyed out) any "XXX.joboptions" file.
Does this mean I have to open up Distiller and select the job option, before creating the PDF ?
Or am I overlooking something?
I installed Rosetta. I used the Edit menu to uninstall Save as Adobe PDF. I went into Acrobat and repaired the installation.
But Save as Adobe PDF is still broken.
So, I've been looking into all the things people have been saying and testing it myself. Apparently, Rosetta at least allows the "Save as Adobe PDF" to run some of the time. However, Adobe does need to push out an updated workflow for this process to be working all the time. One thing I observed, however, is that when I had the box checked for open with Rosetta, "Save as Adobe PDF" completely crashed. I would try it without having that box checked but with Rosetta installed. There doesn't seem to be an exact science in fixing this problem, but at least I have been able to use the function with a little tinkering.
Sorry to get everyone's hopes up.
I can confirm that, in my case, I have the Open with Rosetta box unchecked in the Get Info window. Since mine is working, this might suggest that this box needs to be unchecked. The Get Info window also indicates that the app IS Universal, even though, if you open the app in Automator all you will see is an action that reads:
The action “Save as Adobe PDF” could not be loaded because it is not Universal.
Please ask the developer for a Universal version of the action.
To Steve above, this is the only other thing I can suggest - to check that the Open with Rosetta box is unchecked and try once more. Other than that, then we need to rely on Adobe to issue a fix...
I installed Snow Leopard on an older Intel Laptop. I did install Rosetta since I still use many older apps. I fixed permissions, I deleted the Adobe PDF printer and fixed the installation of Acrobat. In my limited testing I've had no issues creating pdfs or opening them in Acrobat (both through the file-open and double clicking on a pdf file). I will do more testing tonight.
When the print dialogue box is open, check to make sure that you're choosing the right pdf option..
The button that says Save As PDF is the standard, built in apple pdf option. This one does not have a problem..
While you're clicked on that button, a bit farther down there is a new one that says "Save as Adobe PDF". When you click on this one, it starts an automator workflow. A window pops up first off that allows you to select the different job options - or print qualities available. After choosing this option is when people are generally having the crash, while it's trying to output the pdf file.
If you're not seeing this pop up window, I think you're choosing the wrong save to pdf button.
You da man! You called it, I was looking at the wrong option. Tried it. And it works perfectly.
Fortunately, I have not run into any of the problems reported by others.
I did the Snow Leopard install knowing I had to check to Rosetta .. maybe it's an "after the fact" thing for others, I don't know. I did find it odd that while Apple decided to have the Rosetta install option turned off by default, it had every foreign language variation turned on (I turned them all off before upgrading).
Anyway .. thanks again.