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I think that is for your developers to resolve. If double clicking the files works as desired, the problem is with their call.
See www.grainge.org for RoboHelp and Authoring tips
The engineers are looking into it too.
Still, if anyone has had similar issues, I'd be interested to hear about it. Or even what exactly caused it or how it was fixed.
We've had some other issues too, and people all over are a bit mystified.
Can a call specify which browser is preferred? In this case we are surprised that this works different between XP and Vista.
the Developers fixed this. Not an issue with help or RoboHelp.
How did you resolve the issue below with WebHelp (.htm files)?
Open our software
- Press F1
- Help opens with IE
What about HTML Help Viewer? We do not want it opening in IE on our clients computers either.
I don't know what exactly was done, but it was something that an Engineer changed in the way the Software calls the help. I am not an engineer.
I don't quite understand the rest of your question: are you talking about WebHelp or HTML Help?
Ah, yes, we needed to know what the engineer did... :-(
So, if your help is no longer opening in IE, what is it opening in? (That's what I was trying to get at there with my other question). We're not using .CHM here (HTML Help). We're trying to use .HTM files (WebHelp).
I know that .CHM uses Microsoft HTML Help Viewer... which looks like a browser... so, why is there nothing similar to be used with .HTM files...?
We want the help to open in whatever browser the user wants to use, i.e. the browser that has been set as default browser.
In this test case, we wanted it to open in Mozilla Firefox.