0 Replies Latest reply on Aug 31, 2009 1:32 PM by J.O.S.

    insufficient data for an image error

    J.O.S. Level 1

      Every since my users were upgraded to Adobe Reader 9 they can no longer view some previously scanned documents.

       

      The error message they get is:

       

      "Insufficient data for an image"

       

      The file comes up but no images are displayed.

       

      This is consistent for everyone who has Adobe Reader or Professional 9. 

       

      Folks with Adobe Reader 8 can view the same file.

       

      Is this a known issue and is there anything we can do to fix Adobe Reader 9?

       

      We have Adobe Reader 9.1.3 and Adobe pro 9.1.2.

       

      Thank you in advance for your time.