Is there anything I can do to get my activation count reset? The first case got closed without me ever receiving any contact and the second one is close to a week up. Is there someone I can call to have this escalated?
|8/29/09||Case #0181142969: too many activations error|
Open - Pending Adobe Response
|8/13/09||Case #0181114344: too many activations error|
I would think it's fair to say that Adobe really need to do something about activation/deactivation. I have alway deactivated before moving computers or reinstalling an OS. Should it be my problem that DE chooses not to log the deactivations? And it's just not fair that I have $300.00 worth of books I can't read. I even spent $80.00 a week ago on paper versions of a couple of titles I already have as e-books as I needed them. Hopefully someone is listening and will get this sorted. If you must insist on DRM then it's only fair that we have a way of moving devices without having to jump up and down screaming. Photoshop does it. Why not DE?
And while you're at it I still can't view double pages with the odd numbered page on the right side (important for double page spreads in photo books).
Well, it appears that someone knows what they're doing. But it isn't Adobe.
If you're having the same issue as me then try this.
1. Set up a new Adobe account with a different email address.
2. Open DE and activate using this new account.
3. Go to your bookstore and redownload your books. (you can't use the ones on your hard drive as they've been tagged with the old account info).
I've done this and it worked great. It's taken a while to redownload everything but it's all good now. My e-book store (e-books.com) did say I'd reached my licence limit on a couple of titles but they have also made the process of resetting that quick and painless. (less than a minute for me). Kudos to them. Shame on adobe for this peice of rubbish.