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Are you saving the file as a Fireworks PNG or exporting the file as a
regular PNG file? I move from Mac to PC and back often and don;'t run
into this issue.
One thing you will run into though, is the fact that the text
engines are different; you'll need to update the text when the file is
opened in CS4, and FW should warn you of this when you attempt to open
Hi Jim, Thanks for the reply.
On mac I'm saving the files native, not doing any exporting, would exporting be better? Regarding the fonts I did fully expect problems there, thankfully the fonts aren't an issue with this particular file.
It sounds like you're doing the right thing. Exporting would
definitely flatten the file. I've got a Windows PC here sill running
CS3. I try to do a test but it may take me a day.
Your willingness to assist is a great asset to this forum. No need to trouble yourself any longer as the problem has been solved. Turned out to be an e-mail issue of all things, the e-mail service of the recipient of the file was messing up the file for some bizarre reason. So I packed the files with stuffit and it went through and opened up with all layers in tact as it should have from the beginning. I haven't had an e-mail attachment problem like this in over a decade, sometimes it pays to go back to the basics.
Excellent, I'm glad you got it sorted!
That is correct Paul. The e mail settings cause the flattening of Fireworks png files.
A workaround though is to zip/archive the file on mac and then send it as an attachment.
The files are actually being flattened by Apple Mail when sending. You can verify that by opening attached file from sent message inside Sent folder. Mail actually creates flattened copy and sends it instead of the actual file that is attached.
It happens on some computers but not the others, one of students has persistent problem but I cannot reproduce it.
What is most disturbing is that when the problem was reported to Apple, the response from engineering was that "... it is OK to flatten attachments to reduce the size".
What Apple is actually saying that it is OK to edit files when sending for whatever reason without the user's consent.
I think a reasonable solution would be to archive the file before attaching it in mail. I have faced this issue many times and resort to this workaround.