4 Replies Latest reply on Sep 2, 2009 6:11 PM by Jim_Simon

    Can not install update for premiere CS4

    Josanne Buiting

      Hi, my name is Josanne.

      I work with windows Vista home premium and Premiere CS4 , Aspire G7200 computer, AMD Phenom 9850 Quadcore processor, 8 gig mem.

      I have two problems:

      1.

      I got a message to update Premiere CS4 so i tried.

      The file is 192.4MB

      Every time i trie to install it failes saying: Adobe setup stopped working.Updater did not work.

      I tried installing with firewall and antivirus shut down, didnt work.

      Does anyone have a solution?

       

      2.

      I make clips using a Sony PD170 camera. When i make a widescreen (16:9) project the exported formats turn out strange.

      It seems its always 4:3 format with black filling up the top and bottom.

      I hope someone understands what i mean and knows a solution.

       

      Greetings,

       

      Josanne.