Did you set up a watch folder on an external or network drive, or any
other drive that isn't there any more?
I have Premiere version CS4, on windows vista 64 bit. All of a sudden the Media Encoder has stopped working, when I press problem details it says:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 22.214.171.124
Application Timestamp: 4933bbdc
Fault Module Name: WatchFolder.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4933b879
Exception Code: c0000005
Exception Offset: 0000a7b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I have restarted the computer several times and it gives the same message
What can I do?
do you mean if I was importing or exporting from or to an external drive?
no, the last time I used Media Encoder, it worked fine, then turn off the computer, turned it back on 10 minutes later and it gave me that message when I wanted to use it again
What changed in your hardware configuration or any of your software
programs between the time the AME worked and the time it didn't?
What software did you use, or what system operations did you perform
after you successfully used the AME?
I made a MICROSOFT AVI document from Premiere, it was made into the hard drive, then I copied that file to a USB key to take to another computer.
I actually disconnected the monitor from the computer because this other old computer doesnt have a monitor.
Maybe I might add that since I was in a hurry I unplugged the electricity WHILE the computer was turning off by mistake, however ALL the other programs are working fine, I already checked them.
10 minutes later I came back, I plugged the monitor back in, I opened premiere, I wanted to export another MICROSOFT AVI document, and it started giving me that message.
ALL the other programs are working fine
That means little where file corruption may be at fault. And file corruption is a real possibility if the machine was unplugged while powering down.
AME was turned off already when that happened, but if thats the problem, how do I fix it?
Could you try after deleting the Adobe Media Encoder preferences folder? If you type the following line including quotes in the run command, it should take you to the AME preference folder.
"%APPDATA%/Adobe/Adobe Media Encoder/4.0"
If a program file got corrupted, a repair install may help. In the worst case a complete uninstall and reinstall may be necessary.
If a data file (AVI?) got corrupted, go back to a previous autosave version of the project and export again.
Ok Jagannathan, when I do that, it takes me to a window where I find the following:
-A folder titled "Presets"
and then files named:
-Watch Folder Info
Which ones should I erase??
You should delete all files there. Note that you will lose saved custom presets, any items present in batch etc. It may be a good idea to take a backup of these files. Restart AME after deleting these files.
JAGANNATHAN L ...you are a genious!!!
I erased all of them except the Preset folder...problem solved....MANY THANKS!!!
Posibly try and clear the Cache memmory that should clear curruption and make the file load from source rather that cache