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First off, take a look at this link for the differences between WebHelp and WebHelp Pro. If you have the output on the client's intranet all you need to do is generate Webhelp output. Does the same delay occur when you open the help when it is located on a hard drive? If not, then the issue is with the intranet.
Sorry just to add, I noticed you say you have the ouptut optimised for "internet". Is that a typo? Set the output for a "local PC or intranet".
Thanks for the quick response and the link.
Firstly, the webhelp is hosted on the company's intranet - which is hosting on their servers, which may or may not have IIS, but DON'T have Roboengine - so in conclusion I think I have the right format.
Secondly, I have Internet selected in the settings (not local pc or intranet) as I considered this would be the most forgiving for the company's cranky infrastructure and would make more allowance for slower download speeds - is this a correct assumption?
Thirdly, when I view the files from my hard drive it is fast to upload...which points to their infrastructure I guess.
Finally, are there any other suggestions for optimising the download speeds to help them out?
Webhelp Pro output is ONLY required if you have RoboEngine (now called RoboHelp Server) installed. The output type allows you to publish to a server and generate reports on the help's usage. From what you say, webhelp is the way to go so you can leave RH Server out of the equation.
As far as the settings are concerned, try the "local pc or intranet" option as this is specifically designed for intranets.
BTW phrases like "the company's cranky infrastructure" doesn't instill confidence that anything you try will work