4 Replies Latest reply: Sep 11, 2009 10:27 AM by kanguyen RSS

    Help with activation

    Ashpotter

      I've already registered Dreamweaver on this computer, but I've encountered a virus elsewhere on this computer and had to do a disk restore. Now product activation is saying i already activated my Dreamweaver, even though I've already uninstalled Dreamweaver before doing the disk restore.

       

      I swear I only have this thing Installed on the computer which I am typing, but i can't use it

      Help?

        • 1. Re: Help with activation
          Ashpotter Community Member

          I forgot to add, its part of Creative Suite 8

          • 2. Re: Help with activation
            Phillip-Gordon Community Member

            Hi,

            Once you activate the product

            It will stay activated

            Until you deactivate it

            Go to help menu drop down list

            Select Deactivate.

             

            Phillip

            • 3. Re: Help with activation
              SnakEyez02 CommunityMVP

              Call Adobe Customer Service.  They open at 6AM PST.  Call right when they open and you should get a person within an hour.  If you wait it will be longer right now because of some internal issues (there is a letter on the forums discussing this).  Since you did not de-activate the program before uninstalling you will need to wait on hold and have Adobe manually override the activation for you.

              • 4. Re: Help with activation
                kanguyen Adobe Employee

                To make it easier to get help with activation questions, we’ve recently added a new service where customers can choose to chat live with an Adobe customer service agent to activate their product. This is available from Monday to Friday between 6am – 2pm Pacific time.


                To chat with an agent, visit our online Support Portal at http://www.adobe.com/go/supportportal

                Once you have signed in with your Adobe ID, go to the “Serial Number” tab and select “Activation”. Click on “Proceed to online form”, and then the chat invite will show up on the next page if an agent is available.


                Alternatively, you can go to the Activation Phone number page at http://www.adobe.com/activation/phonenumbers.html

                If an agent is available for live chat, you’ll see a pop-up invitation for chat appear shortly after you land on that page.