6 Replies Latest reply on Sep 7, 2009 5:32 PM by the_wine_snob

    Error Message - "Adobe Premiere Elements.exe has stopped working"


      This has happened before but I have been able to work out of it previously.  Now no matter what I do (such as starting a new project) it crashes every time.  I read alot of the posts/articles here about troubleshooting PE but to no avail.  Basically I can capture, save, render, even "share" the project in other formats, but anytime I try to edit, or even watch any video in the viewer, it crashes.  Even if I advance the video one frame it crashes!  Event viewer reveals that the error event ID is 1000.  Today's crashes have a time stamp of 0x46df9114, faulting module MSVCR80.dll.  Yesterday's crashes list a different faulting module.  There is also an exception code, fault offset, process ID.  Not sure what information is needed.  Any help is greatly appreciated - I am behind on an important project.  Many thanks!



      Dell XPS 420

      Windows Vista Home Premium 32 bit

      Intel Core 2 Quad Q6600 2.4 GHz

      4 GB RAM