2 Replies Latest reply on Sep 8, 2009 11:27 AM by andsaito

    Can't read in Digital Editions activated with same Adobe ID used to buy eBook

    andsaito

      Recently I had to reinstall Windows and consequently Digital Editions. However, although the new Digital Editions' installation was successfully authorized with the same Adobe ID used previously - from which I have successfully purchased, downloaded and read eBooks -, I am now not able to access purchased content.

       

      I first tried to open the pdf files of purchased eBooks - after successfully authorizing the new DE installation with the same Adobe ID -, but it didn't work. This should have worked, according to the products FAQ (http://www.adobe.com/products/digitaleditions/faq/ - Content Portability section).

       

      I then tried to redownload the content from the provider (McGraw-Hill Primis Online eBookstore). I could download the content, but it still cannot be opened.

       

       

      Any suggestions on what else I can do to recover my purchased content?

       

      Thank you very much in advance.

       

      Andre Saito