This content has been marked as final. Show 5 replies
I too have the same problem running Dreamweaver CS3 on a new computer loaded with Vista. I had installed it on another computer running XP and it worked fine but after de registering the product on that computer I am unable to install it on Vista. The program gets so far then locks when Initilizing Files. Does any one know a fix to this problem ?
I contacted customer support (Germany), but still there is no solution in sight. They recommended to
check out starting/installing from a new installed user account and to start / install with a minumum set
of drivers (using msconfig), unfortunately this didn't help. They wanted the installation protocol of
C:\Program Files\Common Files\Adobe\Installers\ which is a gzip archive. Unfortunately the upload
does not accept gzips and they forgot to explain where to ftp different or big files.
Please reply if you found out more about the problem. It seems to be exactly the same issue, I
could confirm that it crashes while "initializing files".
If you happen to have a license for XP I can only recommend to get SUN VM Box (it's free) and install
XP on this virtual machine and then install the additions supplied as a virtual CD. If you have a fast and
well suited machine (which I suppose since you decided to use Vista) this will work fairly well, you can
even access Vista directories from the virtual XP-Installation and easily install Dreamweaver under XP.
This will at least get you back to work until they report a workaround for Vista.
The only problem with VM Box is that its virtual graphic card does not support 3D, But using the virtual additions you can comfortably use a full size screen. If you want to use DVD streaming or games you can use Vista at the
same time ( in another window) to do the 3D jobs.
Paracelsus, at the bottom of your ticket on the customer support page you will see a link to upload a file and a link to FTP instructions. They are only noting that the mentioned file types will limit to 5mb. If you are uploading an archive or a log file this limit does not affect you.
This is the FTP instruction link. Once you upload reply to the ticket and let the support agent know the file name or where you uploaded it. I would recommend creating a folder on their FTP server with your name on it or the support ticket ID to help out the agent.
Would have helped if I gave you the link though. Sorry.
I finally found the problem causing *my* DW9 to quit while initializing files.
Lately, I had purchased a new ACER-PC with Vista Home and several pre-installed
programmes. They always include a set of programmes bundled as
"Acer Empowerment", one of those is used to protect directories
by password (EGIS Software). I didn't initialize this program, but one of the dlls
(PSDProtect.dll) seemed to be incompatible with DW9.
Anyway, after removing this programme from the Empowerment bundle,
DW9 started correctly.
The German hotline hasn't been very helpful because they have long latencies
for reply and refuse to go into detail with how DW works. Another problem was
that the German support pages do not contain detailed information on how to
ftp compressed files, but I also didn't manage to create a folder on their server.
After upload they didn't find my files while I could see them on their server.
They didn't know, why this is so...
Please check out the windows event protocols for lines concerning
dreamweaver and certain dlls, then google for the dll concerned and
remove the program it belongs to. This might work for you since you
experienced exactly the same error as I did.
This is my message:
31.07.2008 21:27 Application Error Fehlerhafte Anwendung Dreamweaver.exe, Version 188.8.131.5282, Zeitstempel 0x46022ead, fehlerhaftes M
odul PSDProtect.dll_unloaded, Version 0.0.0.0, Zeitstempel 0x47cd6a90, Ausnahmecode 0xc0000005, Fehleroffset 0x069d2b60, Prozess-ID
0x16bc, Anwendungsstartzeit 01c8f353bf7b71c0.
Hope this helps!