4 Replies Latest reply: Sep 9, 2009 7:51 AM by BillSplaine RSS

    Cannot Delete Adobe Reader 9 Installer after failed download

    Christy8401 Community Member

      I tried to download Adobe Reader 9 and the installation froze around 83%.  After multiple attempts I tried downloading an older version (Adobe 8) and it worked but the installation folder for Adobe 9 is still on my desktop and it will not let me delete it. I have already tried using the Windows Install cleanup tool but it did not work. Any other ideas on how I can get rid of this installation program?

        • 1. Re: Cannot Delete Adobe Reader 9 Installer after failed download
          BillSplaine Community Member

          I am also having a similar problem.  I started with Reader 9.1.x.  When I received notification that an update was avail, I tried to download it.  I got an error message 1402  HKEY...xxxxxx  Unfortunately, I did not write it down.  I could neither update nore delete Reader.  Someone told me to so something (?) don't remember what.. but it reverted me back to Reader 9.0.  However, I still have the same problem.  I can neither update nor delete using Control Panel.  But I no longer get the error message.. just the note from Adobe that it failed.

           

          Not a guru, I'm afraid to go into Registry.

           

          Also, having looked at the error messages on the Adobe site, It tells me what to do.. using control panel, delete Reader. but, I don't see that in Control Panel any longsr.. I have Reader 9 in my Programs. but not in CP.

           

          What I have in CP is:

          Acrobat.com

          Adobe AIR

          Adobe Download Manager

          Adobe Flash Player 10 Plugin

          Adobe Photoshop Elements 7

          and

          Spelling Dictionaries support for Reader 9

           

          Any help appreciated

          • 2. Re: Cannot Delete Adobe Reader 9 Installer after failed download
            BillSplaine Community Member

            I got it to work.. I deleted Acrobat.com from Start | Control Panel | Add or Remove

            Tried that on a lark cuz I hadn't heard back.  Then I was able to download the latest version.

            • 3. Re: Cannot Delete Adobe Reader 9 Installer after failed download
              johnklah Community Member

              I had same situation. Was able to delete by the following: (don't know why)

              In Windows Explorer dragged the Adobe AIR folder from Desktop to another folder (which

              removed it from the desk top display). Then just deleted it from the other folder.

              Hope it works for you.

              • 4. Re: Cannot Delete Adobe Reader 9 Installer after failed download
                BillSplaine Community Member

                Thanks.. I managed to find a way to make it work.. I had no Adobe Reader in my list of programs when I went to Start | Control Panel | Add/Remove..  I took a  chance and deleted Acrobat.com.. that allowed me to reload the latest v of Reader.  I hope it didn't mess anything else up.

                 

                Bill, Healdsburg, CA

                Woodcarvings: www.picturetrail.com/chips

                 

                 

                 

                 

                 

                 

                 

                Date: Wed, 9 Sep 2009 02:21:27 -0600

                From: forums@adobe.com

                To: chipz40@hotmail.com

                Subject: Cannot Delete Adobe Reader 9 Installer after failed download

                 

                I had same situation. Was able to delete by the following: (don't know why)

                In Windows Explorer dragged the Adobe AIR folder from Desktop to another folder (which

                removed it from the desk top display). Then just deleted it from the other folder.

                Hope it works for you.

                >