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What operating system are they using? The error message may be correct.
I've tried it on Windows XP Pro, 2003 server etc.
I looked at the AIRInstallBadge.as file and it attempts to download from here:
I can go to that URL in both machines that fail with the badge, I get a blue/greenish screen in the HTML page but I am not sure what is supposed to happen. I do not get a 404.
The code says that if the airSWF.getStatus= "unavailable" it prints out that message.
I can install AIR successfully manually on these type of machines, so what is failing here?
Yes I get the same message there "adobe air is not available for your system" from the badge on that AMP url you sent.
This is a Windows 2003 server, standard edition SP2.
From the same desktop as above, when I go direct to get.adobe.com/air and go the download link. I am presented with a screen that says to download: "adobe air 1.1. installer", windows 2003, english. It allows me to download the adobeairinstaller.exe and install fine.
Windows 2003 Server is not a supported OS. As a practical matter AIR appears to work on this OS and the downloadable installer doesn't prevent you from trying. The badge logic, however, is stricter about this.
I am confused, here it states that 2003 server is supported. If this is not the case, where can I get a definitive list of supported OS's, at least those that are installable via a badge. Need to scope for a client what we can deliver for.
* Intel® Pentium® III 1GHz or faster processor
* Windows XP with Service Pack 2; Windows XP Tablet PC Edition; or Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions; Microsoft® Windows® 2000 with Service Pack 4; Windows 2003 Server
* 512MB of RAM
I looked into this further and I believe the web page you reference is correct and the badge logic is wrong. I'll see that a bug is filed.
ok, great. Is there a JIRA or something I can watch for this?
Unfortunately not. The AIR bug database is not public.