9 Replies Latest reply on Sep 14, 2009 12:24 PM by Peter Grainge

    Can't create or open a project in Robohelp HTML 8

    DesperateRobo

      Hi,

       

      I just installed RoboHelp HTML 8.0.0.203 trial on Windows XP (SP3). It's the first RoboHelp

       

      version I've installed on this computer.

       

      No error occured during installation the program starts normally.

       

       

      1. When I try to create a new empty project the program only creates the folder with

       

      following files and folders:

       

      !SkinSubFolder!
      Adobe AIR.ssl
      default.css
      FlashHelp Pro.ssl
      FlashHelp.ssl
      Microsoft HTML Help.ssl
      testproject.cpd
      testproject.glo
      testproject.hpr
      testproject.ppf
      testproject.syn
      WebHelp Pro.ssl
      WebHelp.ssl

       

      At the moment when the new project file should open nothing happens not even an error

       

      message.

       

      2. When I try to open the sample project file CCC.xpj an error prompt tells me that the

       

      opening of the project was aborted or CCC.cpd couldn't be loaded.

       

      3. When I try to import a PDF (File>New>Project>Import>PDF) an "unexpected error" occures

       

      during conversion.

       

       

       

      I already reinstalled RoboHelp and I have administrator rights, but still the same problem.

       


      P.S. I had the same problem on another system with the Robohelp 7 trial some months ago.
      But RoboHelp X5 works fine on a third system, I consider an upgrade if the problem can be solved.