5 Replies Latest reply: Sep 11, 2009 9:39 PM by Bill Hunt RSS

    PS CS3 Cannot parse the file?

    Irrational Andi Community Member

      Hello all,

       

      I have been having this problem all year.  Sometimes, not always, I cannot bring a png file into my cs3.  It tells me that the file format module cannot parse the file.  I can't even find info on what this means, let alone how to fix it.

       

      It is usually a file larger than 1 mb.

      Created in cs3, by me. 

      Completely graphics.

      No photos.

      Not dowloaded from any browser or site.

       

      Sometimes I can bring the file in IF I close all other files I am working on in CS3.  Sometimes it never works.

       

      My external hard drive that I save these files on is a terabyte and by no means anywhere near even 5% full.  My computer has 4gb of memory and 250gb hard drive.  Before I started to use the terabyte I had the same problem.  It is not the terabyte hard drive.

       

      I am the first to admit I am not computer savy, but I have been working with PS CS3 for 9 months, 10+ hours a day and cannot solve this problem.

      My husband is an application developer and cannot figure out the solution either.

       

      I have been forced to save smaller files just so I can open them in CS3 to continue editing them.

       

      It is extremely frustrating and I have not found ANY help at all online or in PS help.

       

      I don't understand what I am doing wrong, or what is wrong with the program.

       

      If you have ANY suggestions please post them.

       

      Thanks,

      Irrational Andi