17 Replies Latest reply on Dec 5, 2014 12:59 AM by raebrand11

    E_ACT_TOO_MANY_ACTIVATIONS

    zajaco

       

       

      Can a competent adobe support analyst please take a look at case 181161503?  For some reason my Digital Editions software is telling me that I have it activated on too many PC's (It is only activated on my laptop and desktop machines) Associated to my adobe ID is a book I need for my masters program. Because of the delays in this case and the incompetence of the analyst I have been forced to purchase the e-book and tie it to another account on my wife’s PC.  Thanks for costing me $60!

       

      This is the error I get: E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 318:6318:6318 urn:uuid:a3f5ae2b-e764-4363-85c8-f0aae791a00a

       

      According to this post it is an easy fix but the analyst I have received does not understand the situation, sending me links to KB articles that are completely unrelated. http://forums.adobe.com/thread/314935

       

      Please help restore my confidence in adobe...

        • 1. Re: E_ACT_TOO_MANY_ACTIVATIONS
          Jim Lester Level 4

          While I've fixed your immediate problem by adding 3 activations back to cover the times you have reactivated the same computer(s) (plus a spare just to cover the aggravation), unfortunately the only way I have to fix the systemic problem of you (and everybody else) getting the run around when you shouldn't is to raise the problem to management (again - which I've just done).

          • 2. Re: E_ACT_TOO_MANY_ACTIVATIONS
            Jacobbaca

            Hi Mr. Lester,

            My name is Jacob Baca, I know this is an old post but i need some help. I am in charge of a laptop support team at Chaminade College Preparatory School. I too am having problems with a number of students who are getting this error (E_ACT_TOO_MANY_ACTIVATIONS), I've been on line for quite a bit of hours talking to tech support who don't know what this issue is or how to fix it. Our school uses a lot of the Adobe products for all the laptops and desktops here at the school and well to put it simple we are getting very frustrated. Our students need their e-books for class and homework and when they get locked out for days they fall behind, which triggers a lot of things parents getting upset and asking why are we using adobe if they have this problem? I see you've helped others with this issue is there any way you can help me with a solution. Thank You Jacob Baca

            • 3. Re: E_ACT_TOO_MANY_ACTIVATIONS
              Jim Lester Level 4

              While I can fix things on an individual level, given the correct information (AdobeID or the GUID as in this case), there is very little that I can do on the institutional level other than continue to complain through the management chain that Tech Support is not actually providing Support (this is personally very frustrating for me).  What helps me properly complain is if the Tech Support case #'s are posted, since that provides me with concrete data.  Also please note that Adobe does not provide telephone support for ADE.  The correct way is to open up a Tech Support case through the Web, by going to http://www.adobe.com/support/digitaleditions and clicking on "Submit a web case"

              • 4. Re: E_ACT_TOO_MANY_ACTIVATIONS
                Jacobbaca Level 1

                Thanks Mr Lester  for the fast reponse. Will do.

                • 5. Re: E_ACT_TOO_MANY_ACTIVATIONS
                  Jacobbaca Level 1

                  Hi Lester I have 3 Students that keep getting the same error.

                  E_ACT_TOO_MANY_ACTIVATIONS

                  Is there any talk about a fix to this? I have to support of 750 students this year and next year it will grow another 200+ students. Is there a way you can help me reset there accounts they already made case numbers but the response from the support is so slow and these students really need there e-books for studying. If you can let me know I can e-mail you their IDs. Thank You so much for your help they need to recognize your great and rapid support.

                   

                  • 6. Re: E_ACT_TOO_MANY_ACTIVATIONS
                    Jacobbaca Level 1

                    Hi Lester I have 3 Students that keep getting the same error.

                    E_ACT_TOO_MANY_ACTIVATIONS

                    Is there any talk about a fix to this? I have to support of 750 students this year and next year it will grow another 200+ students. Is there a way you can help me reset there accounts they already made case numbers but the response from the support is so slow and these students really need there e-books for studying. If you can let me know I can e-mail you their IDs. Thank You so much for your help they need to recognize your great and rapid support.

                    • 7. Re: E_ACT_TOO_MANY_ACTIVATIONS
                      JoseQuintana

                      Mr. Lester, I have the same problem everyone else does. I really need to utilize the ebooks in DE. I deactivated another computer, yet I still get thee error, Please help.

                      • 8. Re: E_ACT_TOO_MANY_ACTIVATIONS
                        Jim Lester Level 4

                        The appropriate way to get this fixed is to submit a request to support at http://www.adobe.com/support/digitaleditions ("Submit a web request").  I won't get involved unless you are unable to get a resolution through normal channels.

                        • 9. Re: E_ACT_TOO_MANY_ACTIVATIONS
                          JoseQuintana Level 1

                          I have submitted a web request. I also did the online chat service twice, the person I was talking to told me he could not do anything without a serial key, I told him over and over it was free, and I downloaded Digital Editions from Adobe, He was not able to help me out. I really really need to be able to use DE on this computer before Friday. Could you allow me at least one more activation please?

                          • 10. Re: E_ACT_TOO_MANY_ACTIVATIONS
                            Jim Lester Level 4

                            What's the case #?

                            • 11. Re: E_ACT_TOO_MANY_ACTIVATIONS
                              JoseQuintana Level 1

                              The number is: case #0181225740

                              Case #0181225740

                              • 12. Re: E_ACT_TOO_MANY_ACTIVATIONS
                                Jim Lester Level 4

                                The case is open and is currently marked as "Pending Customer Action"  (since Tuesday).  This usually means that support requested information from you (such as AdobeID and/or the exact and complete text of the error message) that is needed to resolve the issue.  I would suggest that you provide support the needed information to support so that they can resolve the issue.

                                • 13. Re: E_ACT_TOO_MANY_ACTIVATIONS
                                  JoseQuintana Level 1

                                  Alright I updated my Case. I had just seen others get their solution from the forum. I hope they provide more/reset my activations because this is getting a little tedious...

                                   

                                  Thanks.

                                  • 14. Re: E_ACT_TOO_MANY_ACTIVATIONS
                                    JoseQuintana Level 1

                                    Mr. Lester, I'm sorry to keep bothering you, but once again, it looks like my case has not been checked since I updated it. Is there anyway you could please allow me one more activation. I desperately need access to this book. Please help me.

                                    • 15. Re: E_ACT_TOO_MANY_ACTIVATIONS
                                      Jim Lester Level 4

                                      As you already noted in your PM your activation got reset on Friday at 2pm.  This was done by Tech Support (I've been out for the past couple of days), in the normal course of things.  For everyone else, while the elapsed time was just over 2 days, the time actually spent waiting on Support was just about 24 hours.  The moral of the story is that you can increase the response time by promptly responding to questions from the support team.

                                      • 16. Re: E_ACT_TOO_MANY_ACTIVATIONS
                                        ftcjim

                                        Morning Jim

                                        I apologize for bothering you. I found this post where you could help with the "To many activations issue". My wife was downloading 2 books from the local library yesterday and after the first downloaded she got a popup saying there were to many activations and now she cant do anything. Is there something I can do to fix this or is this like these others you addressed?

                                        If you can help im not sure what information you need.

                                        Her email is  sfayette@bellsouth.net

                                         

                                        Thanks

                                        Jim Fayette

                                        ftcjim@bellsouth.net

                                        • 17. Re: E_ACT_TOO_MANY_ACTIVATIONS
                                          raebrand11

                                          Hi there, I am having the same issue. My kobo stopped connecting to adobe digital editions 4.0, the books came up black on my ereader and kept saying that I don't have access.  So I did some research and turns out kobo isn't compatible with 4.0 (although it had been working fine for about a month), so I uninstalled it and then tried.  Now it is saying that I don't have permission to copy the book and then to check my activation. 

                                           

                                          I know that the proper way to deal with this is to submit a web request, but for some reason I am unable.  Each time I try it brings me here (Authorization request | Launch, activation reset | 4.0 | Windows) and then when I click "contact us" it says I must use the forums to answer my question.  If you can't help me that is okay, but could you let me know who can?  I am unable to read any books I have bought or borrowed on my kobo. 

                                           

                                          Thanks!

                                          Stacey