1 Reply Latest reply: Sep 14, 2009 6:47 PM by Dan_Clements RSS

    Windows 7/Acrobat Activation Issue

    Dan_Clements Community Member

      Markgerlac- I had the same issue you did, and, unfortunately, your thread is locked. I do not believe this is a Windows 7 issue, but sloppy Adobe coding.

       

      Apparently, if you install Creative Suite on a new box (I just build one over the weekend), and reinstall Creative Suite, you need to be sure that the first program you open is NOT ACROBAT PROFESSIONAL. If it is, the solution is to uninstall the suite, reinstall, and make sure that you open Photoshop, InDesign, Illustrator, etc, first.

       

      I am an hour into the uninstall, after spending much time on the phone with a Mumbai tech support person who I don't think knows how to turn on a computer. FInally hung up, tried again, and got someone who seemed up on the topic.

       

      I had a three day experience installing CS3, and no problem with the initial install of CS4. How silly of me to think Adobe actually cleaned up their install coding.

       

      Dan Clements

       

      Message was edited by: danclem/typo