We have design files which are used between different departments and have come across a problem where 2 people can open and ammend the same file without any type of warning dialog or box saying " User X is currently working in this document"
In previous programs (before migrating to Illustrator this season) there has always been some kind of warning box. Illustrator will only show a dialog after both people have ammended a file and they come to save the file. The dialog then tells the person who opened the file the latest that the file has been ammended since opening leaving one person with work they cannot use
Can anyone suggest a way around this problem or software to track open docs etc?
Copy the file locally and work that way but I think that version cue is the answer to your problem.
Sounds more like a misconfiguration in your network environment, possibly those two users logging on with the same credentials and thus sharing teh same permissions....