6 Replies Latest reply on Nov 24, 2009 8:01 AM by Ereadable

    Cannot Install

    Carrol Ray

      I am trying to install onto an intel MacBook Pro but I get the message that this software can only be installed on an intel computer and it is an intel.

       

      I have downloaded and tried several times - could it be a snow leopard issue÷

        • 1. Re: Cannot Install
          repandey

          Hi Carrol,

           

          This does not seems to be a snow leopard issue.

          Could you please post the exact error message that you are getting.

           

          Also please post the system configuration of your machine.

          • 2. Re: Cannot Install
            Carrol Ray Level 1

            I am using a new 15 inch MacBookPro -

            OS - 10.6.1

            3.06 Intel Cure 2 Duo

            4gb memory - 250 gb solid state drive

            Running in 64 bit mode

             

            I go to the Adobe website - then to the Digital Edition page and click on

            the launch icon which downloads the installer which starts the download.

             

            Then a window pops up which says"  Adobe Digital Editions can't be installed

            on this computer.  This installation will only work with intel based macs."

            • 3. Re: Cannot Install
              repandey Level 1

              Hi Carrol,

               

              Please try installing Digital editions from the following link:

               

              http://www.adobe.com/devnet/digitalpublishing/

               

              Download and install the Stand alone installer and let us know if this helped or not.

              • 4. Re: Cannot Install
                Carrol Ray Level 1

                Tried your suggestion and it still displays the same message.

                 

                I am going to stop wasting may time on this product.

                 

                Thanks for your help.

                • 5. Re: Cannot Install
                  Carrol Ray Level 1

                  I tried one more thing - I booted into 32 bit mode instead of 64 bit mode and I was able to install the software.

                   

                  So - it seems that if you boot into 64 bit mode, there is some kind of an issue.

                  • 6. Re: Cannot Install
                    Ereadable

                    I've just dealt with a customer with exactly the same problem - Mac OS 10.6 Snow Leopard on an iMac which is running in 64-bit mode by default, installing under 32-bit mode works but means that the customer has to reboot in order to read ebooks as they use a number of 64-bit applications. Having a better error message would be a start (ie state that the installer doesn't support 64-bit rather than saying that it requires an Intel processor when the machine does have an Intel processor!), but is there any news on a possible update to support 64-bit installation?