3 Replies Latest reply on Sep 16, 2009 10:56 AM by ted knotts

    problem with cs4 media encoder

    ted knotts

      When I try and export media and use Microsoft avi i get a problem.

      At first it would give me pop up dialog box that said scratch files are only readable and it would place them in My documents.  You can only check yes or it will not let me go further.

      Then the program sayss that premier has encounter a problem and shuts down.

      I'm not sure what's happening.

      I did visit with someone that says if I had the trial version ,( which I did), and the when I bought the hard copy just installed with the new number, that I might try uninstalling the trial version and reinstalling.

      Please help.