I have a long standing, intermitant problem from one of our users. When they open a pdf in reader & ask it to send as attachment', it brings up the new email & allows them to type a messge, however when they click send, it either just crashes ( & needs an end task) or comes up with a 'Operation Failed' error and then it crashes.
I have tried;
Putting an exclusion in the AV for pdf files.
Turning off the email scanner plug in
Turning off av all together
Reinstalling adobe reader 8 & 9 and then going back to 8 (we dont really want 9 yet)
New profile (both outlook & windows)
Getting the user to save a copy to the desktop rather than working from a temp folder (the pdf is opened from a custom db app).
Repair install on office - followed by Complete remove/ reinstall
Tried this from run 'regsvr32.exe INETCOMM.DLL' (not entirely sure what it does, but found it somewhere when trwling google)
I am trying to get the user to try sending the attachment whilst it isnt open in reader, but that is incovenient for them, as sometime they need to do quite a few at a time & need to know which doc is going to which recipient.
As this problem is intermittant, it may be that other users also have the same problem, but dont report it/ put up with it. I could rebuild the users PC, but it is a fairly new build & is used widely in our office without problem.
Hope that reasonably clear, heres a bit of background detail;
Windows XP sp3
PDF files range from 100kbs to a couple of meg (no pattern here, just as many crashes for small as large)
Exchange Email account
Mcafee Enterprise 8.7
HP core 2 duo/ 512mb ram
Thanks in advance.
I too am having this issue with one of my computers. The customer can click the email form button to go to outlook message with PDF attached and it will work sometimes but other times they received the "Operation Failed" message.
I'm wondering if you ever determined the cause of your problem? I noticed no answer was given when you posted this in Sept '09.
Let me know.
I'm afraid we never got to the bottom of it - it does crop up occasionally but ive never been able to recreate it/ predict when it is going to happen.
Sorry I can't be any more use!